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QuickNMobile Wholesalers purchased a power wheelchair June 2017 and it broke in August and they refuse to replace it Ft. laureldale Florida
Around June 20th, 2017 we were searching the web for apowere wheelchair for my husband who weighs approximately 313 lbs. We came across QuickNMobile that had a Eagle HD Bariatric lightweight Folding Wheelchair advertised on sale for $2887.00. Original price was $5999.00. No where did they say this was a refurbished chair. I ordered it as it would hold up to 400 lbs., paid for it on line with my bank card. The contacted my husband and said this chair was out of stock and instead were sending us the AH-XLS lightweight foldin power wheelcahir that also is suppose to hold up to 400 lbs and was originaly $6127 on sale for $3186 but was giving it to us at the same price as the Eagle.
I believe this was not a new chair, and was probably refurbished. We had to have it serviced locally as one of the screws kept coming out. They do not have anyone here in Maryland to service their equipment, and when it broke again in August, they had us send them picture after picture, after picture, then answer some questions on line and then tried to record my husband answering more questions over the phone. They said that this was not normal wear and tear and is not coveraged under their warrantly, a warranty that we never saw.
this chair was only 3 months old, it broke on my husband while he was out on the road, and we had a difficult time getting him up out of the chair as it collapsed into the folding position. They said they would get a letter out to us with their decision but this is a ripoff, how can you sell items to residents in other states and not have someone available to make repairs. Now I am out $2887.00 and no chair for my husband and is is now stuck in the house and has had to cancel doctor appointment after doctor appointment. I ahve been trying for 3 weeks to get them to either repair the chair or give us a new one, with no luck.
2 Updates & Rebuttals
end of issue
#3Author of original report
Thu, October 05, 2017
As of this date 10-5-17; I have decided to end thsi issue. Although I have been told that this article cannot be removed, I am no longer interested in pursing this matter any further.
Mobility
Fort Lauderdale,Florida,
USA
Please Get Your Facts Straight - Your chair was DROPPED Multiple Times While Unloading It
#3REBUTTAL Owner of company
Wed, September 13, 2017
Good Morning Kathy Fuller,
If you are going to go on ripoff report, I will share our side of the occurrence, here on public format too. Before going into the details about your chair and nature of your complaint, I will state that in June, when you purchased your chair, we as a company DID NOT HAVE REFURBISHED CHAIRS. Such an accusation on your part is slanderous, but after doing a bit of research into who you are, which is made available at the end of our report and from public sources, that is not surprising.
Prior to references, I will stick to facts. The bottom line here is simple. Due to the nature of the damage on the chair, we believe the chair has been dropped multiple times and is broken as a result of being dropped. Pictures and email communications indicate that not only are you aware of this chair being dropped, you are trying to bully us into financing your lack of proper planning as it pertains to mobility equipment.
For the reader who is genuinely interested in understanding more about the nature of mobility equipment, this paragraph will make sense. Although mobility equipment is durable to a certain degree, it is not designed to be dropped from the back of your car on multiple occurrences. The same holds true with a computer. A keyboard on a laptop computer can take some "heavy use" but computers are not designed to be dropped.
If I purchase a computer, continuously drop the computer - then have the audacity to call the company that I purchased the computer from, screaming, yelling and threatening them to immediately buy me a new computer, I would think they would likely inquire about the damage in the first place. With a cell phone, when damage reports are filed, a technician will open the phone and look for a strip indicating if the phone was dropped in water prior processing the claim and determining if the company will pay for the new phone, or if it was the customer that was negligent, and will pay for a new phone.
As you can see in the discourse through email posted below, we, as a company, wanted to know more about the chair prior to making a decision about how to handle the situation. We will say, it usually does throw up a red flag when not one, but three family members become involved and instead of answering questions and helping us to understand what actually happened, begin shouting profanity into the phone, demanding a new chair and exclaiming how "sick and tired of this" you are. Rational people do not do that kind of thing. Bullies do.
As a company, we would like to think we are organized. We keep every email communication from every customer and work as quickly as possible to identify and resolve issues asap. We also understand there are abusive customers and we have a policy to not return verbal venom and verbal abuse with yelling and the like. We remain polite, yet are not able to move forward with any corrective action until we are treated with dignity, respect and that we receive the information relating to any incident that we need in order to properly log what happened. We have not yet been even treated like human beings by the Fullers.
The timeline of transactions and interactions is as follows:
Payment via Credit Card on June 16, 2017 @ 4:52 pm. Customer IP: 98.233.18.73
General Details
Completed
Kathleen Fuller (#6 – kathyfuller983@yahoo.com)
Billing details
Address: Kathleen Fuller
(((REDACTED)))
Silver Spring, MD 20910
Email address: (((REDACTED)))
Phone:(((REDACTED)))
On June 6th, Kathy Fuller ordered an Eagle, which we did not have in stock. We ask her if she would like to have a different model chair, similar in the frame, yet approximately $300 more in price, which could be shipped more quickly - without and additional cost to her. She agreed.
On July 20th, we received the following email (please forgive grammatical errors, I am copy / pasting the email):
kathy fuller <kathyfuller983@yahoo.com>
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We simply ask them for pictures of the damage prior to arranging a repair. That is one occurrence where verbally abusive phone calls were made to us. I'm not sure how to attach pictures to this report, otherwise, I would, but after about a week, we received some pictures snapped on a cellular phone that depicted a couple of loose screws. Our suspicion was the chair was being dropped, due to where the loose screws were on the bottom of the frame, but we still made arrangements to have the chair serviced as quickly as possible, which was completed.
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The next step, a couple days after the chair was looked at by a technician and given a thumbs up, was a complaint about the noise the chair was making. At this time, we suspected Mrs. Fuller was interested in her money back and to keep the chair. The chairs do make noise when brakes are engaged and noise from the engines. Here is the discourse that occurred. Please notice the tail end of an email where we were asking for pictures of the loose screws on the chair:
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