Complaint Review: Quinn Satkowski

Quinn Satkowski called me asking to have me build him an auto dialer so that he could call his clients. For those of you in the business, you know how the rest of this goes: I build out the dialer, then he tells me what he really wants to do is run a "push 1" campaign (that's where you pick up your phone and some voice says "want a new credit card? Press 1 now" and then you get connected to an agent if you're dumb enough to press 1). Great. So I load up his custom audio file and configure his campaign. When he starts his dial he realizes that he'll need to dial against a zillion channels before he gets someone to press one. When he figures out that this is going to cost him big bucks, he abandons the dial.

Here's where Quinn takes it one step too far: He then waits a month and charges back my labor for his dialer telling PayPal I never did the work. Classy move. Then he dodges a call from me asking him to explain.

If that wasn't bad enough, he then has some random guy call me back to yell at me and sociopathically rationalize stealing from me (while Quinn is on the line) because he doesn't have the stones to do it himself. This guy who called himself "Kevin" (518-378-1771) even tries to extort more labor out of me "because my PayPal reputation is on the line here". He keeps saying that the dialer is an "inferior product". Okay. Whatever makes you feel better about stealing, I guess.

In the first five seconds of the call this Kevin guy admits I did the work with a quick "Well no, but it's an inferior product..." Too bad PayPal only refunds for products not delivered, not for buyer's remorse when you decide that your unprofitable push 1 insurance scheme isn't the million dollar idea you originally thought it was.

You can listen to that call here: http://5gigahertz.com/Skype-20120409-1119.mp3

Even though this keeps happening a few times a year, you can still hear the surprise in my voice.

I imagine I'm going to lose this PayPal dispute. Anyone in business knows that you can practically send PayPal a picture of the guy wearing the thing as a hat and they'll still side with the buyer. However, that doesn't mean that I have to go away quietly. Do no do business with this Quinn Satkowski, unless you too want to be treated like this. It's obvious this is just another unscrupulous person trying to fool himself every unethical decision he makes is some else's fault.