Quotesauction.com - Insuranceleads.com Worst Lead Source EVER! No business ethics at all! North Hollywood California
Quotesauction sent leads on the weekend(09.27-28) and charged my bank account $150. When I called them (09.29) to ask for my money to be refunded I was told that I should have called them saturday and notified to not to replenish my account. They refused to refund my money, even though they have not been used, only deposited to their account. THEIR TERMS AND CONDITIONS STATES: "Unless other billing arrangements are made in writing, the account balance shall be replenished by our system triggered recharge upon balance depletion is below 25%, unless emailed cancellation request was received at least 24 business hours (Monday through Friday 7:00 am to 5:00pm PST, excluding holidays) prior to recharge. Any charges processed and not objected to within 48 business hours from the time of processing constitutes Buyer's acceptance and agreement with charges and are not subject to dispute with credit/debit card issuer at a later time. " I could not contact them "24h before" because: 1. They work Monday thru Friday. 2. I do not work on weekends. Even though I called in 48 hours after the charge, they refused to refund it.
BBB gave this company F rating.
I JUST WANT TO LET THE OTHERS KNOW THIS, SO THAT LESS PEOPLE GET RIPED OFF!
Salesmannn
Elmhurst, Illinois
U.S.A.
1 Updates & Rebuttals
Insleads
North Hollywood,California,
U.S.A.
Our priority is for our customers to do better, that's why we use an auto-recharge.
#2UPDATE Employee
Mon, June 15, 2009
We're sorry the Salesmannn [sic] who wrote this complaint was not satisfied with our service. We do not staff our office on weekends, but many of our thousands of customers work weekends, so we continue to deliver information to agents during weekend hours. Our automatic recharge is a great way to keep our customers happy, so they can stay competitive and not miss out on any leads during weekend hours!
Most of the sales people we work with know they can place "holds" on their accounts over the weekend, but apparently Salesmannn didn't know this or didn't remember s/he could do this. This might have prevented the recharge from occurring. If, in fact, Salesmannn asked for a refund within 48 hours of the recharge being processed, we should have credited her/his account. Unfortunately, without a name or account number in this complaint, our hands are tied and we can't fix this problem.
We have been diligently addressing customer concerns and are dedicated to helping our customers do well using our service. Our BBB rating is steadily improving as we better address our customers' concerns. We have an acceptable grade and that there is no reason not to do business with this company. We're sorry Salesmannn had a bad experience and will do our best not to let this happen again.