Complaint Review: Quote Wizard

 I contacted the company to find out about their services. I asked direct questions about their internet lead program to Matt my assigned sales person. The questions I asked and asked more than once were 1. Are these exclusive real time leads? 2. Are they quality leads? 3. Are the close ratios good? Matt's response was YES, YES and YES. After a few days of dodging his phone calls I finally figured I would give them a try because my IMO was sending out their info advertising a Christmas special. I figured since my IMO was doing that than I should feel comfortable with doing the deal. I called Matt and made a 500.00 deposit. Once it was all completed Matt informed me a 2nd time that there was no refund. This is where I started feeling nervous. All but two leads I have got so far have been bogus leads. The two people I spoke with , one said he had been receiving massive amounts of calls about health insurance and he never requested that but was curious about life, however he said he was not aware that he would get a call from anyone but was under the impression it was info that would be emailed or mailed to him. The other lady was just as surprised when I called her. These were the two, GOOD leads I got lol. The others mostly were bad numbers, bad contact info and many people claimed that they never filled anything out at all. These were the ones that got me the most upset. They were sincerely confused and wanted to know how and where I got their info. I have worked internet leads for years of various types, debt leads, mortgage leads and recruiting leads. All internet leads are typically more difficult than other types of leads but I have never experienced leads this bad in my career. The consumers seemed sincerely upset and that I did not like because it makes me ( A licensed agent) look bad and opens up a potential complaint situation against my license. The CSR's at Quote-wizard have a come back for everything you say to them. Like- We just need to tweak or make some changes to your area or whatever. Nothing ever changed. They will for the most part give you credit for bad leads, providing they meet their criteria but all this does is lead to the inevitable place where you realize nothing is going to change and your wasting your time. After a few bad lead credits the system makes you call in to get credit and this is where the fast talking excuse makers tell you whatever as quickly as they can so you cant complain as they give you credit. I don't know about you but I don't have the time to constantly be calling these guys asking for credit and they know this. Again this is their hopes that eventually you will give up and move on. Or maybe they can sell you in to trying another round, you know like the carnies who convince you that you can knock the bottles down or throw the ringer or what ever the scam is while you keep pumping dollars out because you are determined to win that XXXX large stuffed animal for your kid who will never play with it anyway,but you are relentless. Same deal here. Look buyer be ware. Had my IMO not advertised for them I would have looked them up before sending them money. My bad.