Complaint Review: QWEST

"The State of California fined Qwest Communications $20.3 million dollars on Thursday for misbilling and switching long distance service of California customers without their permission."

You have gotta love this!

"In one instance, Qwest responded to a customer's complaint by sending him a disk that purportedly contained a voice recording of his wife authorizing the switch."

"The file is in a language neither my wife or I speak and was very fast", the customer told the Public Utilities Commission. "It was obviously faked!"

See, the bad guy doesn't always win.

Sherri
Richmond, California