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  • Report:  #47891

Complaint Review: QX Telecom (QX Phone Card; WQ Long Distance; Quality Exchange Communications)

QX Telecom Rip-off (aka QX Phone Card WQ Long Distance, Quality Exchange Communications) Unauthorized charges (3 months) to my credit card at $$59.78 refused to issue refund Thousand Oaks California

  • Reported By:
    — Coppell Texas
  • Submitted:
    Tue, March 04, 2003
  • Updated:
    Tue, March 04, 2003
  • QX Telecom (QX Phone Card; WQ Long Distance; Quality Exchange Communications)
    PO 3213
    Thousand Oaks, California
    U.S.A.
  • Phone:
  • Category:
    Telephone Companies

I discovered months of unauthorized charges of $59.78 each. I called and they agreed to only refund one month. I objected. I sent a letter to Customer Service Director saying I was "dupped" and their records would show I never used their card. The letter was never answered after 2 months of time.

I then called again on 3/4/03 and the answering machine tells you the name has changed to WQ Long Distance. Manuel answered and says they sent me a phone card which I never got. He says after 30 days the charges start even if you aren't using the card. He is going to send me a wave file by email with the recording of me accepting the offer of a card (see complaints by
a Leslie who says her recording was unintelligible).

William
Coppell, Texas
U.S.A.

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