R & L Moving Systems, Inc. They lied, cheat the consumer and tell you anything you want to here. Houston Texas
They lied, cheat the consumer and tell you anything you want to here. I paid they to delivery furniture to my sons place in CA and paid extra for inhouse delivery and set up. Instead they left all his furniture on the ground and refused to bring in his furniture they said they wanted more money. They are need to be put out of business. US DOT#1642730 MC#605165
Robin
Golden Meadow, Louisiana
U.S.A.
1 Updates & Rebuttals
R & L Moving Systems
Houston,Texas,
U.S.A.
Our responce to the customer
#2UPDATE Employee
Mon, October 13, 2008
This customer called the office on a Sunday when we were not open. There is a difference between a rip off and a misunderstanding. We want to give her the money back and have been trying to reach her. She has not returned our phone calls or responded to our e-mail. This is the e-mail.
"First and foremost, I would like to apologize on behalf of R & L Moving Systems. There was a huge misunderstanding. Allow me to explain. The foreman, *****, is now no longer part of our company. He made a mistake on the contract that you signed on your pick up day. He did not write down the charges for your stairs. Because of this error, the driver who delivered you did not know that you had already been charged.
Since your son's furniture was not delivered into his apartment yesterday due to an error on our part, we will gladly refund your $150. I know this situation has caused you grief and now that it is Monday we are able to sit down and correct our mistakes. We don't want to rip you off. We value you as a customer and would like to end our relationship on a good note. We are trying to reach you via phone. Please return our phone calls so that we may speak with you and let you know that we understand your anger, we know that we were wrong, and we would like to do whatever we can to make you a satisfied customer.
Sincerely,
Audrey"