Complaint Review: R&L moving systems inc

I had moved multiple times before but this by far is the worst move that I have had. I had diligently done my research before this move to specifically avoid such a mishap. I had gone through the Better business bureau ratings and found R&L movers who had a A- rating for my move from St.Louis to Philadelphia. The process of setting up the move and the pickup was performed professionally. The promised date of delivery was 1 week after the pickup. But there was no communication from Ray about the expected date of delivery, and multiple emails to him about the same were never replied. When I called his office the only thing they would tell me was that the delivery was being scheduled and they did not have a date. After going through this was for about a 1-1.5 weeks when I had to repurchase multiple things that I already owned as they were not yet delivered by Ray, I get a delivery date which was 18 days after the pickup. Ray had then promised me a big discount on the move price because the delivery was late. The driver of the truck a Mr. Sergey was the worst mover that I have ever encountered. He picked up a fight with me when I had asked him to either not use the moving dolly on the carpet in the house or lay down a plastic sheet on the carpet when using the dolly on the carpet so that the dirt from the street is not smeared into the carpet. He flatly refused my request and went on to verbally and physically abuse me and me pregnant wife. He also threw a box full of my stuff on the road and all my clothes and valuables were strewn on the road. I was so threatened by his outburst that I had to resort to call 911 and have the police come over to manage the situation. He calmed down only after the police were on the scene. Then he continued to smear all the dirt from the road into my carpet. This was when I was frantically trying to get hold of ray to talk to his men but Ray was conveniently absent. He contacted me the next day and told me that he would reimburse me $250 for the Big discount that he had promised and the issues that I had with the driver. Now it has been over a month since he had promised me this reimbursement and every time I contact him about it he spins me another story about how it is in the mail and how he is going to mail it the next day. I would not advise anyone to fall for his sugar coated words and pay to be abused by his moving crew. The worst mistake in my life.