R&R Electronics Short on information and definately short on good manners Apache Junction Arizona
I just wanted to add my two cents about R&R Electronics. What a class act this Earl character seems to be. Not only did he get paid when he sent out two unqualified "technicians" but it sounds like he got paid when his techies were dishonest about what was wrong with the tv in gilbert.
Well, to compound the misery, I want to let consumers know that when you call this company and ask if they are open, they will tell you yes. What they will neglect to say is that they close for lunch from 12:00 - 1:00 pm Monday through Friday. So if you are say driving from Globe, about 50 miles away and they happen to be closed when you show up, you and your TV will bake if you have a big screen. We drove to their store to get our television fixed but it was 12:04 p.m. when we showed up. But instead of getting off their fat _____'s to let us at least bring in the Television so the heat would not effect the sensitive components, they sat at their desks and looked at us and pointed at the clock. What has happened to good customer service. Either be decent enough to tell customers when they call to inquire if you are open that you take a lunch break each day so they don't waste a 100 mile round trip or at least open your shop for the two minutes that would be necessary so that you can get your television out of the heat. They sat there and looked at us and pointed at the clock. I will never give any business to R&R Electronics and it sounds like no one else should either.
Jeff
Globe, Arizona
U.S.A.
4 Updates & Rebuttals
Manager
Apache Junction,Arizona,
U.S.A.
Customer rude after we decided to help during our closed lunch
#5UPDATE Employee
Mon, August 11, 2008
This customer inquired if we were open that day, we are always open from 9 am until 5 pm daily. They did not say they were coming from 50 miles away or say what time they were coming, we assumed (mistakenly) that they would be at our shop in 10 minutes, not over an hour later. We did go outside to help them, when the lady mentioned our office manager was an "idiot". This is when a customer service becomes a matter of "refusing service to anyone". A little respect could go a long way, especially in the Arizona heat.
They could have done many things to protect their "sensitive components"; they could have paid for a service call, wrapped the TV in packing blankets, or used a covered vehicle. We encourage people to bring in their TVs to save the cost of a service call, but the responsibility to protect the equipment is up to them.
We use our lunch hour to catch up on messages, emails, service calls and errands. We tried to stay open, but we can not get anything done. My suggestion would be to try to estimate when you will be arriving and tell them this, if this will coincide with a daily lunch closing, we try to be generous and make accommodations to customers coming in from another town.
In closing I agree that we made a mistake in assuming when the customer was going to arrive, we have made strides to fix this issue. In addition we have updated our voicemail system and online listings to reflect the daily closing. I appreciate this being brought to our attention and hope no other customer has to deal with any frustration in the future.
Manager
Apache Junction,Arizona,
U.S.A.
Customer rude after we decided to help during our closed lunch
#5UPDATE Employee
Mon, August 11, 2008
This customer inquired if we were open that day, we are always open from 9 am until 5 pm daily. They did not say they were coming from 50 miles away or say what time they were coming, we assumed (mistakenly) that they would be at our shop in 10 minutes, not over an hour later. We did go outside to help them, when the lady mentioned our office manager was an "idiot". This is when a customer service becomes a matter of "refusing service to anyone". A little respect could go a long way, especially in the Arizona heat.
They could have done many things to protect their "sensitive components"; they could have paid for a service call, wrapped the TV in packing blankets, or used a covered vehicle. We encourage people to bring in their TVs to save the cost of a service call, but the responsibility to protect the equipment is up to them.
We use our lunch hour to catch up on messages, emails, service calls and errands. We tried to stay open, but we can not get anything done. My suggestion would be to try to estimate when you will be arriving and tell them this, if this will coincide with a daily lunch closing, we try to be generous and make accommodations to customers coming in from another town.
In closing I agree that we made a mistake in assuming when the customer was going to arrive, we have made strides to fix this issue. In addition we have updated our voicemail system and online listings to reflect the daily closing. I appreciate this being brought to our attention and hope no other customer has to deal with any frustration in the future.
Manager
Apache Junction,Arizona,
U.S.A.
Customer rude after we decided to help during our closed lunch
#5UPDATE Employee
Mon, August 11, 2008
This customer inquired if we were open that day, we are always open from 9 am until 5 pm daily. They did not say they were coming from 50 miles away or say what time they were coming, we assumed (mistakenly) that they would be at our shop in 10 minutes, not over an hour later. We did go outside to help them, when the lady mentioned our office manager was an "idiot". This is when a customer service becomes a matter of "refusing service to anyone". A little respect could go a long way, especially in the Arizona heat.
They could have done many things to protect their "sensitive components"; they could have paid for a service call, wrapped the TV in packing blankets, or used a covered vehicle. We encourage people to bring in their TVs to save the cost of a service call, but the responsibility to protect the equipment is up to them.
We use our lunch hour to catch up on messages, emails, service calls and errands. We tried to stay open, but we can not get anything done. My suggestion would be to try to estimate when you will be arriving and tell them this, if this will coincide with a daily lunch closing, we try to be generous and make accommodations to customers coming in from another town.
In closing I agree that we made a mistake in assuming when the customer was going to arrive, we have made strides to fix this issue. In addition we have updated our voicemail system and online listings to reflect the daily closing. I appreciate this being brought to our attention and hope no other customer has to deal with any frustration in the future.
Manager
Apache Junction,Arizona,
U.S.A.
Customer rude after we decided to help during our closed lunch
#5UPDATE Employee
Mon, August 11, 2008
This customer inquired if we were open that day, we are always open from 9 am until 5 pm daily. They did not say they were coming from 50 miles away or say what time they were coming, we assumed (mistakenly) that they would be at our shop in 10 minutes, not over an hour later. We did go outside to help them, when the lady mentioned our office manager was an "idiot". This is when a customer service becomes a matter of "refusing service to anyone". A little respect could go a long way, especially in the Arizona heat.
They could have done many things to protect their "sensitive components"; they could have paid for a service call, wrapped the TV in packing blankets, or used a covered vehicle. We encourage people to bring in their TVs to save the cost of a service call, but the responsibility to protect the equipment is up to them.
We use our lunch hour to catch up on messages, emails, service calls and errands. We tried to stay open, but we can not get anything done. My suggestion would be to try to estimate when you will be arriving and tell them this, if this will coincide with a daily lunch closing, we try to be generous and make accommodations to customers coming in from another town.
In closing I agree that we made a mistake in assuming when the customer was going to arrive, we have made strides to fix this issue. In addition we have updated our voicemail system and online listings to reflect the daily closing. I appreciate this being brought to our attention and hope no other customer has to deal with any frustration in the future.