Complaint Review: Rachael Ray runs an Internet SCAM! Radiant Revive Repair Release Cream

Alleged to be "free trial" offer of product for payment of shipping only.    Charge for $89 showed up on my credit card a few days later.

I just got off the phone with customer service rep.  She blamed me for the additional charges and told me I didn't read the terms and conditions on the website: if you don't call to cancel your order within 14 days or some such, you'll get the bill for the whole amount of the product. 

Well, if those were the terms and conditions, then the sample wasn't free especially if the company will not take unused product back!   

I said I would file a dispute with VISA.  I was told VISA would not assist because these thieves would prove the terms and conditions to VISA and prevail.

I said I had seen all of the Ripoff reports from others and I would file a Ripoff report and one with the BBB and take the matter to small claims court if necessary.   

Then I got the run around from the typical fraud script of offers of another jar of the product without charge as a courtsey.  I said no.  Then 25% refund as a courtesy.  I said no.   Then 50% refund as a courtesy, then 75% refund as a courtesy and then entire refund and "cancellation" of my order whatever that means.   

I got a cancellation number and a promise of a credit to my VISA account within three to five days.  We shall see.

Beat these people over the head on the phone and don't take "no" for an answer.   

And from now on, I will NEVER subcumb to any internet "free sample" offer because I see these things are never "free" at all.  The "hook" is some commitment to keep paying for product whether one wants to or not.  

Read the fine print.