Complaint Review: Radiant Beauty/Visible Allure

After purchasing something from another company on-line, I received a message that I could choose a free gift.  I chose an anti-aging cream from Radiant Beauty/Visible Allure.  Of course there was a shipping fee which I agreed to pay.  I did not see any information about calling and cancelling within a trial period of two weeks or my credit card would be charged an additional fee of $94.95.  Of course the trial period is shorter than two weeks since it took over a week to receive the shipment.  Before I had a chance to try the cream I noticed two charges from this company (RB/VA) on my credit card of $94.95 and $93.89.  I immediately called the company and requested a refund.  The customer service person was very reluctant to offer a full refund.  She said I could have a 50% refund right away but a full refund could take a long time.  I insisted on a full refund and she gave me two return codes to write on the package I was returning.  I went to FedEx that same day, May 12, 2017, and sent off the package. 

Then the waiting began.  I tracked the FedEx package and found out it was delivered to the front desk of the company on May 16, 2017.   I started calling their customer service the following month. They claimed that they had not yet received the package.  I spoke to a variety of customer sercvice reps during the following year.  One actually hung up on me.  Finally in March 2018, after I threatened to file a complaint against the company, a customer service rep admitted that they had received my returned products, unopened, and I would be receiving a full refund soon.  I never did receive that refund.  The last time I called was in June of 2018. 

I am furious with the way this company treated me, a typical consumer who complied with instructions to secure a refund in good faith.  This is not a reputable company and something needs to be done about them.  I am appalled that this product is sold by Amazon.  I am writing this today to get some closure.  I didn't write sooner because I have tried to forget the emotional stress this has caused me over the past year plus.  I no longer expect to get a refund.  I resolve to never get hoodwinked again by a "free" offer.  Thank you for your attention to this matter.