Complaint Review: Radiant Revive

I ordered this product because of the "10 day free trial period" I read carefully and was aware that I would have to pay the shipping fees. I did not see a reoccuring charge that would be applied to my credit card if I did not like this product. It had Rachel Ray's name branded with this product, so I thought it sounded safe.

I ordered the product at the begining of the month. I recieved the product more than a week later in a brown box with no packing material, no instructions, no return address. The product was intact and not broken. The instructions on each bottle are in very small print.

I was concerned when the 14 days was going to end. I also was still worried they would charge and send the product out before I had a real chance to evaluate the products effectiveness. I sent an email response to cancel the product approximately 1 week after recieving this product. I did not get an email response back the next day, so I had to look hard for a phone number to contact this company, but called the next day. The representative I spoke with said that they would put my order on hold til end of November. I told her my concern was that I would not have enough time to evaluate this product since I had only had it 1 week. She did not tell me that charges would be made to my card regardless and apparently already had

I looked today and saw full charges for both the eye serum and the facial cream, totaling $178.42. I again had to look hard to find a phone number to call this company. The representative tried to offer me 50% off next order, then 75% off next order. I explained I wanted to cancel! I called back and spoke to a second representative before calling my charge card company to refute the charges that were made to my credit card. When I spoke to the next representative, she made it clearer that the day I called, which was the 14th day, the charges were already placed on my charge card.  I would have had to call the day before if I wanted to get my money back. I also explained that I hadn't even had the product 14 days,that did not matter. Please let other consumers know this Free Trial is a Scam. Also Radiant Revive home web page does not have address or phone number. A hard to reach the company is never a good sign!