Complaint Review: Radiant Skin Care

Radiant Skin offers a free 30 day sample size of their serum.  For a small shipping and handeling fee.  They package that with a 2nd product Luscious Youth Anti Wrinkle cream as well.  What I was shocked to see was 2 charges the following month for $94.95 for Radiant Skin and $89.95 for Luscious Youth.

Here's where the fun starts:

The samples keep coming.  There is no information included with the packing slip as to any "charges" associated with the trrial size products.  The company claims to email and call you..  There were no calls and the email is just a photocopy of the packing list with no price information/ charge information nothing.

Upon calling the company (s) (2 different ones) to cancel and explain my shock.... they told me...   "You signed up for it and clicked a box and all prices are located on our website.  Sorry.  "if you try to dispute the charges you will lose... we will only issue you a courtesy credit of 50% of your last charge."  When I explained that these tactics seemed a bit "shady" the response was... "take your chances with VISA  or take my offer but we win 100% of the time and by the way if you take my offer, you need to sign a settlement document."  Better yet- the attitude of the 3rd party boiler room customer service supervisor was arrogant, rude  and unapologetic.   Needless to say... I am opting to work with VISA.

My advise- stay away from these products.  If they don't stand by their products and offer full unconditional refunds for unopened products and need to utilize deceptive practices which mask the facts of what you are being charged for and why (especially at those ridiculous prices)... they don't deserve your business.