Radiant Skin radiant skin collagen serum, Luscious Youth Eye Cream, Radiant skin serumRadiant Skin Customer Service support.13386.139cdf2a7ed823dc@helpscout .net Sent unwanted face cream, unpleasant representative on phone South Orange New Jersey
Last fall, Radiant Skin advertised free samples of two products on the internet. When they arrived, a third product was included and billed: Vitamin C Serum. I e-mailed Radiant Skin on October 14 asking the Customer Service to take the serum off the bill. They replied that they only sold Radiant Skin, not Vitamin C.
The packages continued to arrive each month. I couldn't find the Vitamin C Serum's maker's number--not in the phone book, at the address--4 South Orange Avenue, #253, South Orange Ave., NJ-- or through the police.
In December I talked to an unpleasant rep for Radiant Skin, who said that as soon as I'd checked that I was over 18 on the order, I had committed to buying, and they couldn't take the packages back.
I wrote again on January 23, asking them to get in touch with the serum makers, since they shared the box the products were sent in. Als, "In light of my letter of October 14, I do not owe you anything for further packets sent in error. Plese refund any monies I have paid." On Jan. 18, both Radiant Skin Customer Service and Luscious Youth Customer service wrote almost identical e-mails, informing me that "your subscription status has been recently updated and any ongoing or all future charges have been cancelled as per your request."
I have heard similar stories from other people. I hope they have to stop now!