Radio Shack Corporation Sold the wrong charger by the manager,Brandon Blount. It fried my perfectly good camcorder battery without ever charging it. It never worked! Ripoff San Clemente California
It was just before christmas(12-23-06) and I had needed to replace my lost jvc camcorder charger. I went to Radio Shack and the manager showed me a charger that he 'sold me' as the right product for the job. I had told him that I was not quite sure about it because the battery in question was a special 'data' battery and needed a special kind of charger. The manager, Brandon Blount, said there would be no problem at all. 'This will do the job just fine'. I had told him that I would bring it back if it didn't. He said 'sure that would be fine'.
I gave it a try and it did charge it slightly at first, but would never show more than a half charge on the display. It only did that for about a week, then nothing. No charge at all. I had gone oversea's and had been away for the warranty period thinking that I would have no problem getting my money back when I returned. When I did bring it back he did not remember me, nor was he willing to do anything other than offer me a 'gift card' for the $43.00 it cost. I couldn't believe it! He didn't even offer to ring his the district manager. He gave me a phone number that didn't have anyone to talk to on it. I finaly got through to Alex Munoz'(the district manager) office, and was told that he would call me. When I rang,(because they never did ring back)I was told that he's looking into it. Then no call back. The next time I rang him someone else said that he had gone on a holiday and they would see what they could do. One person rang back after all my hassles, and said she was working on it. I was thinking to myself how pathetic these people are for $43.00(not cost,but retail item). There doesn't seem to be anyone that cares about 'good will','honesty', or 'service' except the one girl that rang to tell me she was doing her best to try to help. She should be the CEO, because no one else wants to fix this. I have been lied to and/or totaly ignored by everyone else. I will Never shop at any Radio Shack Corp. store, Including Tandy in Australia!
Eric
Dana Point, California
U.S.A.
1 Updates & Rebuttals
Radioshackrep
San Clemente,California,
U.S.A.
rebutal to Eric
#2REBUTTAL Individual responds
Mon, October 15, 2007
Eric,
I appolgize for the inconvience this has has caused you.
Lets face the facts before we call this a "Ripoff".
1. Your JVC battery was listed on the back of the product that was sold to you.
2. The fact that it DID charge your camcorder battery for about a week, and from what you wrote in your complaint, I would imagine it was just an older battery that wasnt holding a full charge anymore, hence the half charge display.
3. Radioshack return policy is 30 days and a 90 day repair warranty as stated about 3 times on the back of every reciept.
Like I said before, I'm sorry you had a bad experience at Radioshack but I feel that this complaint highly unnesessary, especially since you DID get your full money back. I feel that Radio Shack did handle this customer correctly, and despite policy, we made an exception for you.
And as for "I was thinking to myself how pathetic these people are for $43.00"
You spent a few hours writing this complaint.
If this product was to be returned at any other Radio Shack other then my own, you would have gotten the same exact reponse from any other manager. We are paid to follow policy and I beleive we handled this better then most companies would have. It's standard policy almost at every business.
Anyways, Thanks for your time.