Complaint Review: radio shack

Want money back from Radio Shack or HP.  Will bring computer back to store or return in box to HP.  Paid 399.00 for a functioning computer with a year warranty.  Bought Sept 2012.  Tried to return to Radio Shack.  Sent District Manager complaint.  He never called or wrote me back.  Been on phone with HP.  they will not help me.  Going to sue.

Received: 4/7/13 12:18:55 PM VET
To: HP Home & Home Office Store <myhpsales@hp.com>
Subject: Complaint

Name:  
Phone Number:   2032802420
Order Number:  
Feedback:
  Dear Sir:Re- Case 7502694697I have been to hell and back with this computer. I want tech to come fix it but I also want him to take it with him. I want 399.00 dollars for it which I paid the unethical and fraudulent Radio Shack store last summer. I will purchase another HP from Costco this time as I am guaranteed a functioning computer or else they will refund ALL my money including taxes. When I purchased a HP computer from Radio Shack, HP PROMISED that I would be getting a
functioning product. Because I have had more than one hardware problem with this computer and they have
already replaced the keyboard once I do not feel that this product is designed properly. HP guaranteed me a working computer. I already had to be without computer for one month last time it broke. I do not want this piece of junk. I do not have time or energy to sit with technician on Tuesday April 9 between 1 and 5 in afternoon. I WORK FULL TIME. You
are creating a HUGE INCONVENIENCE IN MY LIFE!ABRAHAM ( ID # 5107313, Senior Corporate Case Manager) said in my phone conversation dated 4/1 /2013 that he would give me $125 towards a new HP computer. He also said he would NOT give me my $399.00 back. Please read all notes on my case I have documented all phone calls and written correspondence with HP.
After reviewing my case HP should "do the right thing".I WANT MY $399 BACK FOR THIS PIECE OF JUNK AND THE $125 COUPON FOR A NEW HP COMPUTER that Abraham promised me. I will also file a case in Small Claims Court and sue you and Radio Shack for Fraud,Deception and Theft. I WANT $399 BACK FROM YOU AND I WILL GO TO COSTCO AND BUY
ANOTHER COMPUTER ON MY OWN. I AM DONE FIGHTING YOU AND YOUR PRODUCT.Barbara Glynn15 Ridgecrest RdStamford Ct 06903203-280-2420 cell reach me after 1PM Mon- Fricc: My lawyer Radio Shack HP Dispute DepartmentIF YOU DO NOT RESPOND FAVORABLY TO ME I WILL CALL MY LAWYER AND SUE HP AND RADIO SHACK IN SMALL CLAIMS COURT. I AM A BUSY MATH TEACHER AND VET TECH. I HAVE NOT MORE TIME TO SPEND ON A ROTTEN COMPUTER THAT CONTINUALLY MALFUNCTIONS. I HAVE TO HAVE A COMPUTER DAILY, FUNCTIONING IN ORDER TO TUN MY BUSINESS.ONCE AGAIN , SEND ME BOX WITH SHIPPING LABEL AND I WILL FED EX THIS GARBAGE BACK TO YOU.

------ Please do not remove your unique tracking number! ------
<<#780733-1287635#>>

To HP and Radio Shack:
RE-case # 80656569185

I will not spend any more of my time on this.  Spoke to Abraham today.  He refused to help me.  I am not going to Radio Shack for the fourth time which is a 20 drive round trip for me.  They already refused to help me last September.  I wrote District Manager a letter then complaining that the computer spacebar did not work.  I sent computer to HP.  Was without
computer for one month.  HP replace keyboard.  Had to download all software programs again when computer was returned.  Had to call Internet provider who charged me $50 to set up Internet.  All these actions took 6 hours.  Now the Number 1 key is not functioning.  Hp wants to send tech tomorrow to replace keyboard.  THEY JUST PUT IN NEW KEYBOARD AND IT DID NOT WORK!!!!  I am a math teacher.  Just started using number keys and discovered number 1 key does not work.  Hard to
press and is not working.  I'm done with this computer.  Send box with postage paid so I can send back this garbage to HP.  I paid $399.00 to Radio Shack on High Ridge Road, Stamford Ct.  I have receipt.  When they sold it to me the Manager told me she would give special price because it was returned.  Now I know why it was returned.  Called Executive Customer Relations spoke to Dennis HP service ticket is now 80656569185.  My next stop is Small Claims Court.   Also filing documents with Better Business Bureau and email.ecr@hp.com. 

From: HP Home & Home Office Store <myhpsales@hp.com>
To: barbaraglynn@sbcglobal.net
Sent: Monday, April 8, 2013 9:16 AM
Subject: Re: Complaint <<#780733-1287635#>>

Dear B
Thank you for contacting the HP Home & Home Office Store.
 
In behalf of HP, I apologize for all the troubles you had encountered on your PC and with the service you received, Barbara. I know this may be inconvenient on your part, and I am sincerely sorry.  

Before anything else, I'd like to let you know that like Radio Shack and CostCo, the HP Home and Home Office Store is also a reseller of HP, Barbara. Much as I would love to send you back the $399, you paid for, and the $125 coupon, we
don't have the authority to do so.
 
The best recourse that I can provide you is to contact HP Support team or Radio Shack, ask immediately for a supervisor and explain what you have just explained to me in this email. This way, you will surely get the attention and assistance you so much deserved, Barbara.
 
To do so, please call at 1.800.HPINVENT (1-800-474-6836) 24 hours a day, 7 days a week for most
products. To chat with an online technician, please click on the link http://welcome.hp.com/country/us/en/contact/chat_1.html
 
Also, I have taken the liberty to forward your concern to the HP Technical Support Email Team, so someone will be responding to your email soon,  Barbara. My apologies for your disappointment in your dealings with HP.
 
I do hope that this email has provided you with some assistance in having this resolved by the correct HP team which is HP Technical Support. Our goal is to give you the best experience despite the issue that you have encountered with your system, Barbara.
 
Customer Satisfaction is our store's top priority. Please tell us  about your email experience today. To participate, please click on our Customer Satisfaction Survey link below.
 
Thank you for your interest in the HP Home and Home Office Store. Have a good one!
 
Regards,

Fiona A.
HP Home and Home Office Store
E-Mail/Chat Representative
 
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