Radio Shack Los Angeles California
On the7th of July 2015, I purchased a Toshiba satellite L15-B1320. Laptop from the Radio Shack store at 482 Washington Blvd. It was the last one they had in the store. They said that I could pick it up in a couple of hours since they have to make sure that the hard drive has no data on it from being on display. They assured me that there was no problem, and it will be as good as new. In August, the system failed and would only show an error message, and instructions to reboot the system. When I took it to the store I was told "we can't help you, you'll have to take it to a Toshiba store"
When I asked them, where one was I was told"go look it up,we don't know". I took it to Heroes and Geeks to see if they could reboot it for me. Their diagnosis of the problem was; "There's nothing to do, there was some data on the hard drive that had corrupted the operating system, and fried the hard drive, and the. Mother board. turning the laptop into so much junk." Also that the people who sold it must have known it wasn't long before the thing would lock up and die.That 4 hours is way too long for deleting data on a hard drive.
So,they knowingly sold me a laptop that was already corrupted, and sure to fail. Then refused to be of any help at all. The warranty won't cover the replacement, and I'm out of luck getting my money back. They've just Stolen around $400.00 of mine and I have no recourse but to spread the word about this store and the people who sold me the junk. Well I don't forget, and I don't forget. Expect me. I'll use every thing that is legal and available to ruin the reputation of this store and those who work there. You have stolen from the wrong man this time.
2 Updates & Rebuttals
Tyg
Pahrump,Nevada,
USA
Yet again...
#3General Comment
Sun, December 20, 2015
Yet again the american consumer DEFLECTS responsibility from themselves for two reasons. Either not enough integrity to admit that YOU downloaded something and it screwed up your laptop or too CHEAP to get the problem YOU CAUSED fixed so YOU blame the retailer. I have bought MANY laptops from Radioshack. The ONLY information that is EVER on them is a security pass code and a demo loop to showcase the features of the laptop. odds are that YOU have NO IDEA what a system restore is and YOU hit that tab and corupted your own computer. See IF there was corupt info on the hard drive NOTHING would have loaded at all. So KNOWING that YOU had it for atleast 30 days YOU KNEW you couldnt return it. So instead of doing the ADULT thing and paying for the mistake YOU made in downloading something YOU should not have, YOU go and blame the RETAILER who did EVERYTHING in their power to make sure you had a functioning computer. Everyone on the web is NOT a dumb as YOU want us to be. I know for a FACT that YOU downloaded something you should not have. The time frame involved tells us this. So STOP placing the blame on a INNOCENT PARTY! YOU are supposedly an adult, how about acting like one.
coast
Florida,USA
Computers don't work that way
#3Consumer Comment
Wed, November 25, 2015
“there was some data on the hard drive that had corrupted the operating system, and fried the hard drive, and the. Mother board”
That is total BS because corrupt data will not damage the hardware.