Raiden Technologies HobbyPartz.com contact phone chat email support ignore bad service 13240 Amar Rd City Of Industry California , California
I ordered a battery from HobbyPartz.com and realized that there were complaints about them sending the wrong connector. I called to ensure I'd get the right connector and they confirmed I would. I then of course received the wrong connector. They make contacting them nearly impossible.
1. Toll Free line doesn't work.
2. Chat support doesn't work.
3. Email takes a week or so to get back and they don't correct the issue.
4. I stayed on hold for 2 hours on their toll line and then it hung up on me when I was next in queue.
Now it's been two weeks and one phone is busy all the time and the other just hangs up after the recording. I can't get through to them and they seem to be refusing to correct my situation. I filed a BBB report they simply ignored.
I'm simply waiting for an adapter they promised to send me out.