Complaint Review: Rainey Pool Company

To begin with, they build waterfalls on the pool using rock that is slowly disintigtating. We collect 2-3 cups of sand in the pool vaccuum weekly.

The plaster in the hot tub started getting large radiating cracks in it after 1 year. Said warranty doesn't cover this so had to pay $1,000 to replaster hot tub.

Over the course of 3 years, FOUR motors have blown on the pool. So far all covered under warranty but, that ends completely next month.  I've told them this isn't wired right as 4 pumps in less then 3 years is rediculous. Their response was I could pay to have an electrician look at it. 

One of the waterfalls had a major leak. Again, I had to pay to have someone fix it.  Less then a yar later, same waterfall is leaking a massive amount of water yet again.

I am done with them. Buyer beware.............