Rakuten.com Advertised HP5100 Fuser, OEM Outright - Q1860-69032-OEM. I received fuser assembly with flaking coating and rusty spindle. NOT OEM Aliso Viejo California
Monday, July 28, 2014 10:37:02 AM: Sent complaint to http://www.rakuten.com/help/contactus Estimated email response is 3-5 days
RAKUTEN
Item advertised as Genuine OEM Hewlett Packard new fuser "HP 5100 Fuser New OEM RG5-7060 Brand New"
Fuser arrived quickly - thank you, BUT within the SAME month of ordering the coating on the fuser roller started flaking off. We also noticed that the spindle or axle holding the rubber transport wheels is rusty.
We do not believe that this fuser is a "HP 5100 Fuser New OEM RG5-7060 Brand New"
Please replace this fuser with the one that you advertised i.e. OEM New.
Attached are 4 pictures showing the damage and rust.
You appear to only allow 1 picture, but I have more showing rusty spindle
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Tuesday, August 5, 2014 3:28:25 PM:
On Monday, July 28, 2014 at 10:37:02 AM: I sent complaint to http://www.rakuten.com/help/contactus You stated that the estimated email response is 3-5 days. 6 days is TODAY, Tuesday, August 5, 2014.
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