Complaint Review: Ramada Plaza Resort

I fell for this scam also. I called to cancell and was on hold for at least 20 minutes before someone finally spoke with me. They said they could not give a refund but I could give the package to someone else. I told them I would be disputing the charges with the credit card company.

When I receive my "travel documents" I sent the cancellation notice to Ramada. I also disputed the charges with the credit card company. Unfortunately they received my information too late so I had to pay.

I went to the Florida Department of Agriculture and Consumer Services website www.800helpfa.com. On this site you can file a complaint. I received a letter with instructions to send documentation to them. I sent my credit card dispute, the cancellation notice, correspondence I had with the company, reports from this website and comments from tripadvisor.com about the hotels. I received a FULL refund from Ramada within the month. This was a year after I had paid for it.

Try this and hopefully it will work for you also. If this agency receives enough complants about this company, perhaps they can shut them down!!

Alicer721
Roanoke, Virginia
U.S.A.