Complaint Review: Ramada Plaza Resorts

To Whom It May Concern,

Ten years ago I purchased two vacation packages from a company called the Florida Travel Network for $500.00 each. Since then I paid approximately $50.00/yr. in renewal fees. The vacation package was to include 4 days and 3 nights in Ft. Lauderdale, a dinner cruise to the Bahamas, 3 days and two nights in the Silver sands hotel in the Bahamas and an Alamo rental car.

In 2001 I traveled on one of these vacations and had to pay up to $700.00 to be allowed a cabin onboard a very old and unkempt ship and beachfront accommodations instead of an inland hotel. The company I was dealing with was no longer Florida Travel Network but had been changed to Ramada Plaza Resorts.

For the last three weeks I tried to book the second vacation and after quite a lot of argument with sales personnel was allowed to pay another $595.00 for (allegedly) the same vacation package.

I called Ramada Plaza Resorts under an alias and was offered the same trip with the upgrades of a cabin on the ship and beachfront accommodations plus 3 days and two nights in Daytona for $650.00.

My question is why did I have to (essentially) purchase a second package when I had already paid (counting renewal fees which Ramada accepted and for which I have bank statements for) nearly $1000.00 already. Where is my original $500.00? Where is the justice in this?

Today I logged onto the internet and found that class action suits have been filed in other states and settled. I also understand that class action suits may be underway in my state. My wife and I have already scheduled our vacations and we must travel December 10th.

What can we do? Should we take the vacation and hope for satisfaction at a later time? Should we kiss our hard earned dollars goodbye? How can we get included in the potential class action suit?

If there's anything you can do to help it would be greatly appreciated.
Regards,
Ronald K. Butcher

The address of this company is:
Company
Ramada Plaza Resorts
Address:
2419E. Commercial Blvd
For Lauderdale Florida 33308
U.S.A.
Phone Number:
800-405-6112

Ronald
Dayton, Ohio
U.S.A.