Report: #18712

Complaint Review: Ramada Plaza Resorts

Ramada Plaza Resorts potential ripoff ripoff waste of time Fort Lauderdale Florida

Reported By:

— Gaylord mi
Submitted:

Fri, April 12, 2002
Updated:

Thu, May 23, 2002

Ramada Plaza Resorts

2419 E. Commercial Boulevard

Fort Lauderdale, Florida

U.S.A.
Phone:

800-941-3123
Category:

Travel Services

*Consumer Suggestion: Just don't go... *Consumer Suggestion: here is some help *Consumer Suggestion: I got my money back!!! ..thank you Rip-off Report *Consumer Comment: Maybe I spoke too soon, originator of this complaint *Consumer Suggestion: Hi Paul! ..information that helped me *Consumer Suggestion: Hi Paul! ..information that helped me *Consumer Suggestion: Hi Paul! ..information that helped me

I am attempting to possibly head off a potential problem. I am one who has scheduled a trip through Ramada Plaza resorts. I will say that all of the issues I have read, have been addressed with me prior, such as the condo sales pitch, time in Nassau, rental car size and so on. I am just looking for any help in getting through to these people should something come up. My wife is in the legal field, and I can assure you that if we have problems, legal action is not out of the question. I have upgraded numerous parts of this vacation as a surprise to her, so hopefully it is not money ill spent. Any reply would be appreciated.

Paul
Gaylord, Michigan

7 Updates & Rebuttals

Michele

Griswold,
Connecticut,

Hi Paul! ..information that helped me

#8Consumer Suggestion

Thu, May 23, 2002

Hey Paul - here is my posting from my ordeal with the contact information that helped me::::

Ok, I know my story was huge, but it paid off! I sent this lengthy ripoff report to my Attny General Richard Blumenthal and the Commissioner of the Florida Department of Consumer Services Mr Charles H Bronson and, of course, Ramada Plaza Resorts. I did get $1200 which is better than nothing!!! They refunded me the initial trip charges of $598 per person. I am thrilled and wanted to share the information with you all and hopefully you can have the same luck I did. Hey - I got this all done within a MONTH!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Florida Department of Agriculture & Consumer Services
Charles H Bronson, Commissioner
Division of Consumer Services
407 S Calhoun St
Tallahassee, Florida 32399-0800
1-800-HELP-FLA
www.800helpusa.com

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Ramada Plaza Resorts
2419 E Commecrcial Blvd
Fort Lauderdale FL 33308

telephone: 954-630-9449

Leslie Maynard - Compliance Department Manager

Gina Johns - Admin Asst to VP

Mr Lambert - VP Ramada Plaza Reorts
Mr Lambert's personal fax: 954-331-4180

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Don't give up! I returned from thsi hell trip on February 16th and had a refund by March 11th!!

Good luck!
Michele

Michele

Griswold,
Connecticut,

Hi Paul! ..information that helped me

#8Consumer Suggestion

Thu, May 23, 2002

Michele

Griswold,
Connecticut,

Hi Paul! ..information that helped me

#8Consumer Suggestion

Thu, May 23, 2002

Paul

Gaylord,
Michigan,

Maybe I spoke too soon, originator of this complaint

#8Consumer Comment

Thu, April 25, 2002

I, again, am Paul, the originator of this complaint. My wife just called Ramada Plaza regarding our refund. She was told they do not issue refunds, only rebooks. She, after a few explitives, told them they had the email letter from the attorney general, along with a letter from our attorney, and she said yes, but they dont give refunds!!

She demanded to speak with a supervisor, and after 15 minutes, hung up. Within minutes, I received a call at my work, from Angela, the supervisor, who said that my wife hung up, and I explained, that after 15 minutes, that we figured we were being ignored, and called our attorney.

She told me that the letter from the attorney general was also in hand, and that the complaint department forwarded it to the vice president, Jim Verillo, and that he would be contacting me.

I can just hear it now, "You can rebook for a later date, but we do not give refunds" I have emailed the Florida assistant Attorney General again explainig this, and hope to hear back soon. As of right now, still have not received a call from Jim. Will keep you posted!!!!

Paul

Gaylord,
Michigan,

I got my money back!!! ..thank you Rip-off Report

#8Consumer Suggestion

Fri, April 19, 2002

I am Paul, the original writer of this rip off statement. Taking the advis of both Michele and Robert, I emailed the attorney general of Florida, and also sent 2 emails to Ramada.com regarding misrepresentation. I than called consumer services at 850-410-3600 and was told how to file a grevience.

I was informed that if I in fact took the vacation, than complained later, I would only receive a $200 refund. I was told that they have "not had a problem with Ramada refunds" when filed through them in advance to the trip. As I was starting to file the complaint online, I received an email.

I paused to check it and BEHOLD. It was from the attorney general!! Stating my complaint has been handled, package cancelled and a refund was forthcoming!!!!

Right now I am waiting for a reply for a cancellation # of some sorts, but because of the help I received from this web site, I avoided headaches, legal problems, and most of all, losing nearly $2,000. THANK YOU, THANK YOU , THANK YOU!!!!

Robert

Mobile,
Alabama,

here is some help

#8Consumer Suggestion

Tue, April 16, 2002

The Florida Attorney's office let me know Ramada plaza resorts has been sued before.The changed some things around ,but are obviously up to there old tricks contact the Florida State Attorney's office.

They are very concerned,and very fast to respond.They are also looking into the complaint's on this web site. Please contact them with your concern's. Maybe they can help you!!! there email address is ag@oag.state.fl.us
Michele your still there helping people good for you!!!

It's time corporation's, with names we trust are held responsible for misleading are trust!!
HOPE THIS HELP'S

Michele

Griswold,
Connecticut,

Just don't go...

#8Consumer Suggestion

Fri, April 12, 2002

I went last February (read my horrible ordeal on here) and take my advise - DON'T GO - DON'T SPEND ANYMORE MONEY - GET THE MONEY YOU HAVE SPENT BACK! Upgrades mean nothing. The trip is horrible, the hotels are horrible and the so called cruise ship is even worse. Do a search on Rip-Off-Reports on RAMADA and read the stories - if you want to take the time, read mine posted on or around February 18th - that will be your best glimpse from begining to end of this terrible vacation. The money you dumped into a Ramada Plaza Resort get-away is money wasted. For the same amount, or less, you can plan a beautiful REAL vacation and cruise with a reputible cruise line.

Good luck with your decision! ;o)

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