RAMADA PLAZA RESORTS Refund Ripoff Was promissed a refund by Pam Ft. Lauderdale Florida
I signed up for this offer on Friday 4/22/05. Was a bit apprehensive but the feaver of a cheap but luxury vacation took hold. I feel such a fool AND I sold the idea to a friend who was going with me, double fool! THEN I did the research. OK, I am a fool but hopefully one who is now educated. I found your website, and many others. All say just about the same thing. Some positive remarks are found but not many. I decided to cut my losses and cancel. Called the company many times and as soon as "cancel" was mentioned I was put on hold. You guessed it, nobody ever picked up again. Eventually I started with "do not put me on hold, please transfer me to a supervisor, I am recording this call, and if I get cut off again the next call I make is to my attorney". It worked!!! I spoke with Pam who insisted on offering me free upgrades and lots of other free things. She implied I was a fool to believe all I read on the web but I can live with that, she has to make a living too, and I guess she will not be there much longer anyway if the other employee messages are anything to go by. I listened to all she said, and must say was tempted, maybe you all are wrong and it would be a fab vacation. However, brain kicked in and I did insist on cancelling. I was given a cancellation reference and will follow up with my credit card to make sure it does appear in this billing cycle. If it does not I will dispute the charge with VISA and provide all the details of what happened today to them. I believe I will not be out of pocket on this one.
Lesson 1: There is no such thing as a free lunch or a cheap lunch in a luxury resort
Lesson 2: Always pay with a credit card, if you do not have one DO NOT DO THIS - EVER!!!
Lesson 3: Note down names and times of any conversations and indicate you are recording them also, even if you do not.
Lesson 4: Do research first, pay later. A good product will still be offered tomorrow as the seller is not afraid you will not come back.
THANK YOU!!! and GOOD LUCK to others who spent more and are still fighting. DO NOT GIVE UP!!!!! If anybody needs help writing letters, in Houston area, I am willing to help.
Kat
Missouri City, Texas
U.S.A.
1 Updates & Rebuttals
Christy
Donaldson,Arkansas,
U.S.A.
I had the same response
#2Consumer Comment
Thu, April 28, 2005
Like you, I found out after the fact of sale.. fortunately the very same day. So, I called back and cancelled and repeatedly demanded a full refund of the money charged to my account.
Like you, I got the run-around. I kept firmly and insistantly chanting the words, "I want to cancel and I want a full refund of the amount of 698," until I got a cancellation number. My suggestion is this.. as a long time call-taker, I know how easily it is to "forget" to do the computer work in doing the cancellation. Make sure to call back and CONFIRM this.. to prevent nasty surprises. I did, which fortunately, the young man on the other end had been honest in that regard and that the calltaker also assured me (more proof) that I would get a refund for the full amount.
A lesson learned and very embarrassing for me.. I should have known better than to fall for it. If I do not recieve that refund, as promised.. well, I agree with the Editor, and that will be my next step in the matter, along with contacting local and national media.