Complaint Review: Ramada Plaza Resorts Vacation Package Vouchers - Ramada Plaza Resorts OFV

In response to the consumer that did not agree to the charges for their vacation. The verification process that we adhere to, REQUIRES, that the consumer is told of the contents again and MUST agree to this on the audio receipt that is produced, they let the consumer know that the charge would be processed then, they must agree to it, BEFORE it can be finalized, thats why we produce the receipt. The reason the travel coordinator could not put a hold on an 80% reduction in actual retail cost is inevitable. The Savings they would not receive otherwise.

"Thankful-"
Thank your for your comment, I must agree 100 percent. I do feel like as many people as possible need to be contacting Dateline and/or their local news. I know that I will be. I am 20 years old, a student, recently engaged, and only receive monthly SSI due to physical restrictions of not being able to work. I really don't have an extra 798 or even 99 dollars kicking around.

I re-read my statement and just had to say sorry for some of my typos. I was still shaking from dealing with these people. I did add some updates before I realized that their were typos so be on the look-out for when that gets approved.

Also, I have read statements from ex-employees of this place. I can understand that you may not want to speak up and give your name due to not wanting to be sued. I still encourage you to take action, you can leave "anonymous" tips to authorities or other people that can step in. This needs to stop.

I got a vacation voucher in the mail first week of December. As much as it looked too good to be true, I wanted it to look real. I decided to call the toll-free number on a Saturday evening when I had some free time to get more information. Upon calling the number I received a man named Sean who wanted to assist me in any way possible. So, after he went on to tell me everything I had already read in the vouchers minus everything I was supposed to pay for on my own, which I wrote down as he was talking. He told me how much I was going to need to put down today, which he said was 698 dollars. Just to verify I asked him if it needed to be paid today considering that it was the Holidays. Instead of giving me an answer he tells me he understands the Holidays are right around the corner and he is going to see what he can do for me. After putting me on hold he comes back on the line to tell me that he is going to add 1000 dollars of free food, which is 18 free meals, and a "fabulous" trip to Hawaii. I tell him that as great as it all sounds I am not going to be able to be put any money down today. He asked me if I would like to be put on a payment plan for the next 12 months for "only" 99 dollars. I say that it might be possible for me to do that, but I am not sure because I need to check my bank account. Once again he wants to put me on hold so he can transfer me to the people who do the credit cards and I tell him that is fine, and I was planning on asking these guys if there was any way I could get maybe be put on hold for 30 days. Before he transfers me he asks for all my credit card information. I give it to him thinking that he just wanted it to give to the next people so they had less work. While I am on hold again for a considerable time I hop on the computer and check my bank statement. Sure enough I had already been charged to something I had not agreed with, and it was an extra 100 dollars than I was told. Since they had charged me it put me into the negative $669.50 in my account. The new guys gets on the phone and tells me he called my bank and that my bank verified I was in good standing and approved me. Since, for one, I had seen the nice little negative money, and for two, I knew that there is no way that they could call my bank on a Saturday at 8:20 PM, I start to ask him questions. They told me that this wasn't a charge and it was just verification, but I know better than that. I told them even still I am going to get charged for going over and they are responsible for that. They kept asking me if I could do the 99 dollars. I am still tell them no and that they need to refund me my money. They told me they reversed the order but its going to take 48-72 hours, which means that obviously they were planning on charging me the full right then. Immediately after hanging up I look up the name and notice how many complaints have been filed against them. I still need to wait the time before I can say much more about whether or not I am getting my money back.


EDIT: Last night I called my bank account and thankfully they are helping me set up provisional credit and going after these guys. I am thankful that I had my computer next to me so I didn't hang up without knowing they had charged my account. My bank also turned my card off since they have my numbers. This still means I need to wait until Monday at 3 PM until I can get the provisional credit and I have to call and make a police report about this. Then wait for my new card to come in so if I go anywhere I will be needing to write checks. What waste and hassle of my time because of these people. It is December 9th as of today, I already have the stress of the Holidays now I have the added stress of filing forms.
Good luck to everyone else who has dealt, who is still dealing, and who may in the future have to deal with these scam artists.

Amanda
Bangor, Maine

I read your report just hours after mine was reported. I too almost paid for a portion on the phone. I was impressed by all that I would get but I dont have all the money, so just before I went for my card, I decided to go to my computer and just find the companies website. I have never heard of the cruise line. It went straight to the rip off report, and I said, no I don't want this. I was then hung up on.

After, I went on to read several stories and I was told so many things the same. But luckily I did not go through with it. I was convinced it was a good thing though. I am tired of this happening to people. It has hapened to me in the past also. I was so close and I would have lost a ton. I think all of us should get together and fight back. Dateline needs to hear some of these horror stories. We all need a vacation some time but we don't deserve to be lied to or lose hard earned money. I am sorry for your hard time.
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