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RAMADA PLAZA RESORTS VACATIONS RIP-OFF FAILURE TO PROVIDE INFORMATION DOES NOT MEET CUSTOMER SATISFACTION FORT LAUDERDALE FLORIDA
IN APRIL OF 2000, I RECIEVED A LETTER IN THE MAIL
STATING THIS WONDERFUL OPPURTUNITY TO TAKE A FORT
LAUDERDALE/ORLANDO VACATION AT THE RAMADA PLAZA RESORT.
INCLUDED IN THE PACKAGE WAS ALSO A 2 NIGHT CRUISE TO
NASSEU, BAHAMAS MAKING THE PACKAGE A WHOLE 7 DAYS. I
TOOK ADAVANTAGE OF THIS PACKAGE AND AGREED TO PUT A DOWN
PAYMENT OF $598.00 AND WILL PAY THE REMAINING $500.00 AT
TIME OF RESERVATION. I HAD UP UNTIL OCTOBER OF 2001 TO
BOOK. IN OCTOBER OF 2001, I CALLED THE COMPANY, STATING
THAT I COULD NOT TAKE THE VACATION AFTER ALL DUE TO
PERSONAL ISSUES. THEY OFFERED TO EXTEND THE PACKAGE FOR
1 MORE YEAR FOR $50.00. IN DOING SO, I DID NOT RECIEVE A
CONFIRMATION NOR A LETTER SAYING THAT MY PACKAGE WAS
EXTENDED OR WILL EXPIRE IN OCTOBER 2002. SO LIKE ANY
OTHER BUSY BUSINESS WOMAN, I WENT ABOUT MY LIFE AND
GRADUALLY WATCHED 2001 FLY ALONG WITH 2002. IT IS NOW
MARCH 5, 2003 AND FOOLISHLY, I HAD FORGOTTEN ABOUT MY
VACATION. HOWEVER, I DID NOT RECIEVE ANY NOTICE OR
REMINDERS OF THIS SO CALLED RESPONSIBLE AND WONDERFUL
ORGANIZATION. WOULDN'T YOU THINK IF I HAD GIVEN A
COMPANY $598.00 THEY WOULD AT LEAST, AT LEAST! SEND ME A
NOTICE OF SOME SORT????? SO I CALLED MARCH 5, 2003 AND
WANTED TO FINALLY BOOK MY VACATION WITH THE COMPANY
SINCE I HAVE NOT HEARD FROM THEM NOR HAVE THEY HEARD
FROM ME. I WANTED TO EITHER BOOK IT OR GET MY MONEY
BACK. WHEN I MADE THE PHONE CALL, THE TELEMARKETER
EXPLAINED TO ME THAT MY PACKAGE WAS EXPIRED, BUT IF I
WERE TO PAY $898.00, I WOULD BE ABLE TO EXTEND THE
PACKAGE TO A BETTER ONE OF 9 NIGHTS INSTEAD OF 7. AT
FIRST, I DIDN'T GET UPSET NOR HAD ANY COMPLAINTS. I
FIGURED THE REMAINING BALANCE I OWED WAS $500.00 ANYWAY,
WHY NOT PUT IN $300.00 MORE FOR A BETTER VACATION. AFER
ALL, I KNEW THAT THE PACKAGE WAS SUPPOSED TO EXPIRE IN
OCTOBER OF LAST YEAR. SO I WAS WILLING TO PAY A
REASONABLE FEE JUST TO HOLD THE PACKAGE. AFTER GOING
OVER THE PACKAGE ITINERY, I HAD TOLD THE TELEMARKETER
THAT I NEEDED TO CONSULT WITH MY SIGNIFICANT OTHER
BEFORE COMMITTING TO THE UPGRADE. NOW THIS IS WHERE I
WAS UPSET. THE TELEMARKETER (WHICH HIS NAME IS HOWARD BY
THE WAY) SAYS I CANNOT GET OFF THE PHONE WITHOUT PAYING
ANY OF EXTENDED FEES TO HOLD MY PACKAGE. WHICH WAS
EITHER $898.00 FOR THE UPGRADED PACKAGE OR $500.00 FOR
THE PACKAGE I FIRST BOUGHT. I EXPLAINED THAT I COULD NOT
AFFORT THAT AMOUNT RIGHT NOW BUT I COULD PAY A FEE TO
EXTEND MY PACKAGE DEAL UNTIL I KNEW FOR CERTAIN WHEN AND
WHAT PACKAGE WE WERE GOING TO TAKE. BUT THEY REFUSED AND
EXPLAINED THAT IF I WERE TO GET OFF THE PHONE WITHOUT
PAYING ANY OF THE FEES FOR THE PACKAGES, MY WHOLE
ACCOUNT WOULD BE DROPPED AND I WOULD NOT RECIEVE THE
$598.00 DOWN PAYMENT I PUT DOWN. I COULDN'T BELIEVE THAT
THEY WERE NOT GOING TO ALLOW ME TO CONFIDE WITH MY
PARTNER FIRST BEFORE MAKING THIS SORT OF PURCHASE. COME
ON! I DON'T THINK ANYONE WHO IS MAKING WHAT I MAKE CAN
JUST FORK OVER $898.00 IN ONE INSTANCE JUST TO HANG UP
THE PHONE AND BE REASSURED THAT MY PACKAGE VACATION
WOULD STILL BE AVAILABLE. IF I DIDN'T PAY THE MONEY NOW
ON THE PHONE, I WOULD LOOSE THE $598.00 DEPOSIT THAT I
MADE. I WAS PUT IN A POOR SITUATION AND AN
UNPROFESSIONAL ONE AT THAT. TO ME, THIS IS A SCAM. I
WOULD THINK THAT BEING OF AN APPROPRIATE BUSINESS AND
PROFESSIONAL VACATION AGENCY, THEY WOULD AT LEAST KEEP
IN CONTACT WITH THEIR PAYING CUSTOMERS TO INFORM AND
REMIND THEM OF THE TIME THEY HAVE REMAINING TO BOOK
THEIR VACATION. ANOTHER THING, I DON'T THINK THAT IT IS
FAIR TO PUT A PERSON IN A SITUATION WHERE THEY HAVE TO
PAY SUCH A LARGE AMOUNT OF MONEY JUST SO THAT THEY WON'T
LOOSE A VACATION PACKAGE THAT THEY PAID 1/2 OF ALREADY!
I AM TOTALLY UPSET AND DISSAPOINTED TO HAVE FALLEN FOR A
SCAM LIKE THAT!
Dennie
GILROY, California
U.S.A.
Click here to read other Rip Off Reports on Ramada
4 Updates & Rebuttals
Lynne
Woburn,Massachusetts,
U.S.A.
RJ, I think Joe is right
#5Consumer Comment
Sat, March 22, 2003
Oh my....after talking to Ramada Resorts customer service for hours and dealing with many different people, they all had that one thing in common that RJ has demonstrated so vividly-
they defended themselves with a question.
To say that you, RJ, are innocent by answering that claim by asking a question is not proof you are not what *AMAZINGLY* enough Joe has exposed you to be. That is exactly how the people at RPR would respond when pushed to the wall by me- "If we are a scam, then why....(fill in the blank)?"
"So if I call (blank) they will confirm this?"-then it's a run-around excuse.This is a very sad situation that a company like this is still around.
RJ,if you are really easily fooled to not see the pain and truth in the "many complaints", then you have really deep sad issues yourself to defend something so vile and so OBVIOUSLY a cheap, souless way to aquire cash...you can't take it with you.
the Prize lady
RJ
Camden,Arkansas,
U.S.A.
Both oars in the water?
#5Consumer Comment
Sat, March 08, 2003
Joe,
Ignore the jack@$$'s comment that follows yours. My, how eloquent you are!
You did, of course, read the part where I said, I fully realize that Ramada has many, many complaints filed against it. Joe, in your view, Ramada would pay someone for that negative comment? Do you have both oars in the water?
Just for you, Ive included the definition of a scam. If you actually read the original complaint (You did read it?), perhaps you could explain just what fraud was involved.
SCAM --- Slang. (n) A fraudulent business scheme; a swindle. To defraud.
What you dont seem to understand is that just because there are many complaints against an entity (Ramada, in this case) that they may indeed be guilty of, that does NOT automatically mean that having made a personal mistake necessarily qualifies as being scammed.
Joe
Siletz,Oregon,
U.S.A.
Cmon..how much did Ramada pay you to browse the web and try to salvage their name?
#5Consumer Comment
Thu, March 06, 2003
I always see these rebuttles after these reports. Cmon..how much did Ramada pay you to browse the web and try to salvage their name? Thank you to the original poster for telling us your story. Ignore the jack@$$'s comment that follows yours
RJ
Camden,Arkansas,
U.S.A.
"YOU" have at least an equal responsibility!
#5Consumer Comment
Thu, March 06, 2003
Why were you rude to both double-space and SHOUT. Are you not aware of proper Internet etiquette?
I fully realize that Ramada has many, many complaints filed against it. However, it seems to me that you have taken the concept of complaining of a scam to a whole new level.
In this particular case, what is the scam that they are guilty of? Id say that Ramada gave you more than ample time to make up your mind to actually use the service that you contracted for. No business would be legally responsible to bend over backward due to your personal issues or for the fact that it had been sooooo long that even you had forgotten about your contractual obligation.
Expecting them to be your private reminder service for three years is unrealistic. You bought the contract. You chose not to use the services within a reasonable time. You need blame only yourself.