Complaint Review: 99 Ranch Market

Used my Capital One Mastercard to pay for my $11 of groceries and was APPROVED.  Waited for about 5 minutes as the cashier did NOT give me my receipt and REFUSED to bag my groceries as is their SOP.

Finally she turned to me when I asked for help and said, "ELEVEN DOLLARS PLEASE." That's why I didn't bag your groceries.

Furiious I told her that I'd already paid the full amount by my credit card and was APPROVED.

NO appoligies. NO bagging of groceries. Again asked for $11.

Went to the other part of the store and repeatedly asked a different employee ofr the Manager saying I was being RiPPED OFF. E

REPEATED requests for the NOT busy employee, then she finally claimed she was the manager. 

I explained that I was being RiPPED OFF having already paid the full amount of $11 for my groceries and that the employee was helping the very NEXT customer instead of bagging my groceries as is SOP and I had politiely requested.

Bottom Line, employee refused repeated requests for her name. Claimed that the $11 payment request was for the NEXT customer whom she hadn't even yet rung up, and was buying WAY MORE than $11 of groceries.

Manager FINALLY gave me her name as Lily, pointing to her name tag. I am a VISUALLY DISABLED SENIOR CITIZEN of 68 years and could not read her name tag.

NO apologies wefre given at all. 

REPEATED LIES of why I was asked for "eleven dollars" when my credit card payment had already been approved.

NO explanation of why she'd turned to help the next customer, NOT given me my receipt, NOT given me my groceries in the bags which were right there.

I've spent over 1 hour trying to track down the corporate phone number as it is WRONG if you Google it.

Numerous transfers, waits on hold, disconnected, only to be given a phone number where you can NOT leave a message at all.

FURIOUS at the attempt to RIP ME OFF.