Complaint Review: Rancho Chrysler Jeep Dodge

If you want a dealer with integrity look elsewhere!

My fiance and I were in the process of buying a 2013 Grand Cherokee Overland.   We started looking about a month ago.  We agreed that her trade in value was $36,000 and agreed on a sale price.  Last week I reconfirmed all the numbers with the salesman, Richard Johnson.   Once the financing went through and a couple days before we were supposed to pick up the vehicle Richard informed my fiance "we were able to get you 3.99% but we can no longer give you $36,000 for your trade.   Instead we can now only offer you $33,000."  To add to that we were completely taken back by Richards completely unprofessional handling of the situation.  His demeanor was one of "you are lucky that we are willing to let you buy a vehicle from us."

Needless to say this upset us both.  We had an agreement and entered into finalizing the sale.  We had to take an extra week to get the car financed because we were advised by Richard that we could get a lower interest rate if she had a cosigner.   The original rate was 6.99, with a cosigner it was 3.99%.  The excuse we got for the loss of equity in the trade was that the dealer lost a buyer for the vehicle.   At NO TIME was it made known to us that her trade was contingent on a buyer or time frame.   If we had known this to be the case we would have purchased the vehicle and refinanced as soon as practical.  However, we do not feel that there was a lost buyer. The $36,000 figure has stood firmly for 3 weeks and didn't change until the eleventh hour.  We feel that we got baited and switched.  $33,000 was the first offer they gave us on our trade.  We negotiated up to the $36,000.   Then when everything was done they reversed themselves and went back to the original offer in hopes that we would take it.    

I have been involved with around $250,000 in vehicle sales over the last 4 years.   And I have never had this happen with any other dealer I have done business with.