Complaint Review: Randall Law Group

Responded to mail invitation to modify mortgage. Called the toll free number & spoke with a soft spoken, slow speaking guy who said his name was Leo Leonardo. He presented himself as an attorney located in the San Francisco Bay Area. He took information regarding out property, mortgages, etc. told us he would call the following day to let us know if we qualified for one of their programs that assist homeowners who are struggling with their mortgages or are underwater. The following day, he called to tell us that we did qualify for a program. We went over the information needed to complete the documents necessary to get the ball rolling. Then, I was told I had to send a fee of $3995 to be placed in an escrow account, to be disbursed at completion of the process of our mortgage restructuring. After all this was done, I was contacted by a woman presenting herself as a credit counseling representative. She made a concerted effort to enlist us in a program that supposedly pays off all credit debt for a fraction of what is owed. We declined, despite 2 days of her trying to convince us it was in our best interest to sign on. The fee for service was $15,000! Much more than the fee to modify the mortgage. I should have had a clue then.

We began this process at the end of 2012.  For the next few months, I was constantly faxing copies of pay statements, bank statements, utility bills, etc. At this point, I was corresponding with folks from the "corporate offices" in the Los Angeles area. I was contacted by two people introducing themselves as "Junior Negotiators".  One of them gave us the name of our "Senior Negotiator" who would handle our case. Shortly thereafter, I was assigned a different "Senior Negotiator". I received an email telling me to fax bank statements, pay statements, utility bills, a list of creditors, a household budget, asset/debt balance sheet, etc. within 72 hours for three months in a row. I complied. I received statements from our mortgage companies that they had been contacted by a company to act as our representative in a mortgage modification request. We told our mortgage companies that we had given Randall Legal Group the authority to represent our interest.

The company holding our second mortgage went bankrupt & we received a letter from the new mortgage company telling us who they were & where to send future payments. I faxed a copy to Randall Law Group along with the documents they requested in March.  I never heard anything from them  regarding the change in mortgage servicers. I received notification from our first mortgager that they did not receive the necessary documentation from Randall & were therefore denying the request for modification of our mortgage. I forwarded copies of the letter to Randall. Got an email from our "Junior Negotiator" that a copy would be sent to the "Senior Negotiator", who was out sick that day. I heard nothing from anyone at Randall for weeks, so I sent emails & left phone messages. Finally got an email from that same "Junior Negotiator", stating that our first mortgagor never requested any documents from Randall to use in determining whether our mortgage should be modified. She told me to send bank statements, pay statements, utility bills etc., for April & May. I complied.

We have not heard from anyone at Randall nor have we been able to reach anyone at Randall. Tha fax number no longer receives faxes. No one has responded to emails & no one answers the phones. Voicemail box is full. I feel like a complete idiot! I should have checked here first. Now I will have to file a complaint with our State Attorney. I even got my niece & her husband to do the same thing we did. That means two cases for our State Attorney.