Randy Wright, DDS Advanced Dentistry by Design Karen Sheeks, Office Manager This business sent me a letter stating they didn't want my business after I missed one appointment. Carson City, Nevada
I had been a patient of Randy Wright, DDS for several years. I have not been happy with his work overall but he is painless. He recently attempted to do a filling on me that he knew, from the xrays, should not have been done because the decay was down to the root. He drilled it out anyway, told me he it may not work, charged my insurance for the visit. It got infected and I had to go to a endontist because he refused to do the root canal, even though he had done one for me 3 years previously. In the last month I had to cancel an appointment and, due to the fact that I owed them $78 for care my insurance wouldn't pay, they sent me a letter stating I had to find another dentist. Obviously they do not care about their patients, just their money. I got the rudest, most harrassing email today from their "office manager" stating that "It is unfortunate that you feel the need to spend the hours of your time expressing your negative opinion of our office and could not spare an hour to show up for your scheduled appointment .... and not have the courtesy to give us 48 hours of notice...". I had previously explained to them I am raising my grandchildren, one of whom is mentally ill. I have to take a lot of time off of work for her and cannot always come to my scheduled appointments if something happens at the last minute. They do not care.
3 Updates & Rebuttals
ADBD
Carson City,Nevada,
United States of America
Dr. W Response
#4REBUTTAL Owner of company
Mon, August 08, 2011
As a business owner, it is important to me to respond to all feedback from our patients, both positive and negative. Thank you for the opportunity to do so.
We strive in every way to not only provide exceptional dental care but also outstanding customer service. I am sorry that your experience with us was less than ideal. That is unfortunate. Please know that we will address your concerns in a timely and professional manner. We will resolve your financial obligation and have a team meeting to discuss how to prevent this type of situation in the future.
Pntszrn
Carson City,Nevada,
U.S.A.
Rebutal
#4Author of original report
Fri, July 01, 2011
Let me see if I get this straight "Ken" - you think I was offended because I owed them money? You think I wasted their time? I cancelled my appointment with them because when she called to "remind" me about my appointment I told her I had no money to pay for the appointment. Owing to the fact that my insurance had gone past the yearly limit they will pay for dental they would not pay the $78 I owed. Fine, I will pay that. My issue is that the very next day after I told them I had no money, they sent me the letter stating they did not want me as a patient. Now, what kind of message would that send to you? That they are only interested in my money, not my health. They never asked if there was a problem or how they could resolve this to keep me as a patient. I didn't want to leave - I had been going there for several years. You don't know anything about me or my circumstances and I think its very presumptious of you to accuse me of anything. Why don't you get a life.
Ken
Greeley,Colorado,
USA
Ripoff.....not so much.
#4Consumer Comment
Fri, July 01, 2011
Let's see, you owed them money and then you also didn't have the courtesy to cancel your appointment in a timely manner.
This wasted their time and cost them money.
If I were them, I'd be happy you weren't a patient anymore.
One last question, you state they don't care about their patients, only their money.
If your worked, as the dentist and hygienest do, wouldn't YOU want paid??