Ranger American is a Boiler Room Operation. COMPLETE CROOKS!! Dallas Texas
WARNING: STAY AWAY FROM RANGER AMERICAN unless you want to get ripped off. First let me say this...all of these security monitoring companies are a waste of money. Why? All one has to do is cut your phone line and the system won't work. Second reason is because bugglers know they have 10-15 min before police will show up and most break-ins.
The second thing to note is that if you want home security and your system says what mine did "You must contact Ranger American to activate this system" well that is simply a LIE. According to representatives from ADT, they told me they can provide the service since Ranger American is simply a cheap, sleazy broker who goes through ADT. In fact, you can get the service cheaper through ADT if you go direct.
Now, all that aside, I purchased a 3-year contract with a guarantee on the equipment. I even purchased an additional $1500 in new additional equipment (2 wireless motion detectors and 6 wireless fire alarms). Whatever problems might occur with the equipment would be covered. I had many problems with teh system over the first couple of months. Then they determined the monitoring equipment wasn't working right. They came out a few times but the problem was never fixed as I only found out later after they left each time. Finallythey gave up and stopped coming. I called and called and insisted they fix the problem, as agreed to in my contract. They stopped taking my calls. These people are complete boiler room scum bags!!
So I contact the headquarters of Ranger American. I get the same run around. Apparently, they let each office run itself like one of those boiler room shops. I even contacted ADT on many occassions. Several employees who had stated they had been working for ADT for 10-20 years told me that they knew exactly how I felt because they heard the same story many times before. They said of all the vendors they work with RANGER AMERICAN IS THE WORST AND GETS THE MOST COMPLAINTS.
After realizing I would never get my alarm to work and Ranger American would not fix it, I canceled my service through ADT within 4 months. As it turns out, these Ranger American CROOKS try to bill me for 3 years worth of services thereafter. Wow these guys are huge crooks. I contacted the local RA office collections dept and the lady too was like a boiler room employee. Basically she would not listen to any reasoning. Her rationale was you need to pay your bill even though they didnt't provide promised services. Liek all other companies Ranger American uses the THREAT OF REPORTING YOU TO CREDIT AGNECIES as a way to try to get you to pay for something that you ARE LEGALLY NOT REQUIRED TO SINCE THEY DID NOT FULFILL THE TERMS OF THE CONTRACT!
Lesson is STAY AWAY FROM THE RANGER AMERICAN CROOKS AT ANY COST. AND AVOID SIGNING ANY CONTRACTS WITH ANY COMPANIES. SIMPLY REFUSE.
The builders are in on this scam too since they recieve money to let Ranger American instal their crappy hardware into their homes.
This is just one reason why you should NEVER EVER SIGN A SERVICE CONTRACT. My experiences with cell phone, satellite and other service contracts are other reasons why I will never sign another contract because they are rip-offs and you will always get screwed if there is a problem. Remember, once you sign a contract, you are basically giving up your rights to receive good service and you have signed off on the duration of the contract....it's like making a commited payment for the entire term of teh contract. The companies that sell you these contracts don't giove a d**n when the service sucks or goes down. Why? Because they sell off your contract to a third-party financial company at a discount so they can receive the money immediately for the entire duration of the contract. When youhave a problem with the service and it is not fixed, since they have converted this contract into a tradable security, that my friends is fraud.
Contact me via this site for a class-action lawsuit.
I am now filing a complaint with the FCC, the state attorney general and other regulatory agencies. I also plan to engage in a massive campaing to warn everyone about them, including mass emails and posting signs all over Dallas. I am going to FK THEM much worse than they fked me. RANGER AMERICAN ...........FK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
MIKE
Dallas, Texas
U.S.A.
2 Updates & Rebuttals
Steve
Dallas,Texas,
U.S.A.
If Your Company Put 10% As Much Effort into Servicing My System as You Do BS'gneither of us would be here
#3Author of original report
Thu, May 29, 2008
If Your Company Put 10% As Much Effort into Servicing My System as You Do BS'gneither of us would be here
Clear this up? You MIGHT be able to clear this up with a formal apology in writing and repurchase the contract you sold to the debt collection agency, and removal of any trace of this debt, as you did so illegally since you violated the terms of the contract. I can guarantee you I won't ever pay it.
FACT: My contract included a service warranty whereby you agreed to fix my hardware if anything went wrong during the duration of my contract. There was noting about ADT servicing me after 90 days and I was never told this by the rep. Regardless, my alarm NEVER WORKED, not for the first 90 days or anytime thereafter. Therefore, RANGER AMERICA failed to honor their contractual obligations.
You need to take up any arrangements you had about servicing my equipment with ADT-that's between you and them. If in fact that was true, why then did your office stop returning my calls? Why did your office never forward any problems I had to ADT or instruct me to deal with them?? I have all of the paperwork even now (ALL SIGNED DOCUMENTS, INCLUDING LETTERS WRITTEN AND NOTES TAKEN) and there is nothing about ADT assuming responsibility of servicing the equipment. ONCE AGAIN, my alarm NEVER WORKED, not for the first 90 days or anytime thereafter. Therefore, RANGER AMERICA failed to honor their contractual obligations.
Don't try to pawn this off on ADT. I signed a contract with Ranger American and one of your salesmen (Andre Johnson). It is a simple case of Bait and Switchsomething the Attorney general is very familiar with.
ADT told me stories about your company while you were still affiliated with them. I was told many things in early 2003.
I don't need someone to explain to me about the BS trying to justify contracts. I could care less about the wants and needs of a shady company that practices a bait and switch scam. Service contracts are the biggest scam this nation has seen in the past 20 years. And this is a perfect example of that.
FACT: My alarm system NEVER worked from the beginning. I called and techs came out a few times, and each time the system still went off randomly and was never fixed, as I only learned a few days later each time.
FACT: The Dallas office stopped responding to my calls to fix the system. They pushed me away. I contacted the San Antonio office many times as well. I called the San Antonio office dozens of times and kept getting excuses. Both the Dallas and San Antonio offices are filled with incompetent, lying employees who use the tactic of avoidance hoping I would go away and forget that your company exploited me.
And no, I did not initiate cancellation of my contract. I instructed YOUR office as well as ADT that I would no longer pay the monthly fee if I was not going to get service. In other words, I asked them if they were going to fix my system and got no answer then I later stopped payment. I was not provided with any type of remedy whatsoever. I stopped payment after giving your company a chance to fix the problem but it was obvious that your Dallas office chose to hold me to a contract despite the fact that they had not carried out the terms on their end. This was approximately 4 months into the contract.
Why would a person sign a 3-year contract and buy over $1500 of extra hardware and stop payment within a few months? The only reason is if THE SYSTEM WAS NOT WORKING AND RANGER AMERICAN REFUSED TO HONOR THEIR PORTION OF THE CONTRACT. I NEVER MOVED AND I STILL LIVE AT THE SAME LOCATION. Even today the system won't work and I have since disconnected it to avoid random late night alarm discharges.
I will be filing a class-action lawsuit. I will be drafting a detailed letter to the Attorney General, the FCC and other regulatory authorities. I will be suing for damages from higher financing, higher insurance fees and other damages as well.
I am also investigating the legality of your company falsely selling my contract to a third party vendor, claiming it has a monetary value, because it does not since you neglected to service your end of the contract. According to my counsel, your company could also be charged with securities fraud since you sold the invalid contract to a third party when your lack of service invalidated it.
To screw someone over as your company has me was a very bad decision, as I am determined to ensure your company loses substantial revenues as I continue to disseminate my story until the day I die. You might want to inform the local office to expect a visit from one of the investigative news reporting teams as well.
Ranger1
San Antonio,Texas,
U.S.A.
Let me try to clear some of this up......
#3UPDATE Employee
Wed, May 28, 2008
Mike, I am sorry to hear about your experience. I'll try to address things in the order you wrote them. First, every account manager I know talks about add-on's, INCLUDING cell back-up to protect against cut phone lines. Most consumers choose not to afford themselves of this added security because of the $199 unit cost, and the additional monthly investment of $6. So, phone lines are not an issue if you don't want them to be.
The reason that ADT speaks in such an unprofessional manner about us is that we broke away from being their largest national dealer. They are now hurting for the residential business which we did more of than they did on their own. We dissolved our relationship due to slow response times on break-in's reported by customers and the fact that they were deliberately undermining our ability to properly service customers.
ADT only allowed us to service the equipment for the first 90 days then they assumed responsibility for service. As to monitoring problems...that is all on ADT, Ranger American is NOT the monitoring company.
Yes, if you initiated the cancellation of the contract, you are responsible for the balance. The sad thing is that ADT did not tell you that they were responsible for servicing it and that you did not read the contract regarding that provision. BTW, our customer service rating is far and away higher than ADT's. We are now merged with Guardian Protection Service, the worlds largest privately owned security company. In fact they have been awarded monitoring center of the year, something ADT will never rate.
As to a contract, every security company will require one, and there are over 13,000 in the US. The reason being that it allows for financial forcasting and stability as well as recouping the investment we put into new homes. The builders do not get "kickbacks", they simply get a discounted rate for the systems and we recoup it through monitoring agreements. Our equipment is not "crappy", if you feel that is the case, please tell me as compared to wich other brand and why. I am sure you have thoroughly researched the matter.
That is my two cent's worth, good luck with your endeavors.
BTW, is it Steve or Mike? It shows submitted by Steve, and signed by Mike....