RapidLaw Court documents were rejected by the court. Missing documents, documents format were incorrect. Court would never accept them. Been trying for months to contact the company. Cave Creek Arizona
We purchased documents necessary for an adoption. The documents were originally sent to us missing key information and had the wrong information in the wrong fields. A correction was sent to us. We made an appointment to meet with the court clerk to file the paperwork. The court clerk took a look at the paperwork and stated it was all wrong. Not only were the documents prepared incorrect but they were the wrong format.
Contacted the company via their 888 number on the website. Spoke with a man who stated the bookkeeper would contact me back. Never received a call back. Called again and was told they would refund our money. We waited no refund was made. Now the 888 number we we're calling is continually forwarded to an answering service. I cannot get a live person from the company on the phone. I've left multiple messages and cannot get a call back.
Their website states specifically "Full money-back guarantee that your documents will be accepted by the courts." Looks like we've been scammed out quite a bit of cash. Stay away from these guys they are quite the scam artists.
Mike
Warren, Michigan
U.S.A.
1 Updates & Rebuttals
Rapidlaw
Cave Creek,Arizona,
U.S.A.
Response to documents being rejected by the court.
#2REBUTTAL Owner of company
Fri, August 08, 2008
The documents used in Michigan are very specific, and it is required that the documents provided by the Michigan Court be used in every adoption matter. These are the exact documents provided to Mr. Warren for his adoption. We have helped many customers complete their stepparent adoptions in Michigan and across the United States, using the documents as specified by the courts.
The adoption documents specified by the court for use in a Michigan adoption are the exact documents provided to Mr. W for the processing of his adoption. The documents were prepared properly and were sent in the proper format. The issue of the documents is not because we sent him incorrect documents. In our conversation with the clerk of the court, we specifically asked that if we were to file the adoption documents provided by the court, if the adoption would be accepted. The answer was yes (which we knew). If you go to the court and get the adoption documents and compare them with the documents we provide, you will find them to be exactly the same. There is no way for us to provide documents that are wrong, as they are exactly the same documents the court provides for use in a stepparent.
As to our phone, Mr. W admits he was able to contact us, then states that when he called, it went to voicemail. The only time our phones go to voicemail is when all our representatives are on the line. Otherwise we answer every call, every message and every email.
We offer a full money back guarantee when the documents are not accepted by the court, but not when the Court specifies that only certain documents are able to be used, and those exact documents are provided to the customer, and we confirm by calling the court that these documents are the proper documents, then the problem is specifically not associated with the service we provided.