Raven Media google Money Profit sold me a CD for $1.99, then turned around and stole $39.95 from my Debit card. Internet
I am unemployed and looking for employment. I received an e-mail about the Google Money Profit CD. I ordered the CD, because it stated the total cost was $1.95, for shipping and handling only. That was the absolute cost.
I received the CD. I was checking my bank account and found that the company had charged my debit card with the amount of $39.95. If the ad had stated that the CD was for $39.95, I never would have ordered it.
Teresa
Beltsville, Maryland
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Fri, February 29, 2008
First of all let me offer my sincerest apologies to Teresa for any misunderstandings that may have occurred when she made her decision to order her Google Money Profit educational CD. The Google Money Profit educational CD comes with a 7 day free trial to our members website where we offer one on one live chat assistance as well as 50+ tutorial videos and other information to help our client be successful with our program for $39.95 a month. It also comes with two fast action bonuses first is a 14 day free trial to Grant Master that give our clients access to our Grant Resource Center website that is normally a $39.95 monthly charge for a reduced charge of $7.95 a month; as you are already a member of another of our programs. This site offers access to one of the largest grant data bases where you can find both government and private foundation grantors. It offers information from Dr. John Porter who is a licensed and certified grant writer. The information that is offered through our members website is more extensive than what other companies sell in coaching programs that cost thousands of dollars. So we feel that we are offering our clients the best value in the industry. The second fast action bonus is a 21 day free trial for Network Agenda an affiliate company that offers an online date book that will allow you to keep track of your daily schedule and will even send you reminders to your cell phone. We offer the trial periods to give our clients a chance to use the service and see the value of them for themselves before they are billed for their use. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We do not charge customers that call customer service and canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer.
When you order our product you must select "Ship My FREE Kit!". On the same web page as this button is the following statement:
Terms and Disclosures. By clicking "Submit", I am ordering the Google Money Profit CD and trial membership for one dollar and ninety-nine cents, after the 7 day trial I will be charged thirty-nine dollars and ninety-five cents a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Grant Master and Network Agenda for seven dollars and ninety-five cents a month and nine dollar and ninety-five cents a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy and Terms and Conditions. Charges will appear on credit/debit statements as "Growing Rich w/ Google". For questions, call 1-800-685-2713 M-F, 9am-9pm, EST.
Teresa, I was able to locate your account and do see that you were able to reach customer service. I have verified that your account has been canceled at this time. If you are another customer needing to reach customer service please call the number listed above. There you will find a helpful agent waiting to assist you with your account.
If you are another customer that is reading this and you feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I will be happy to address your concerns ASAP.
Sincerely,
Ryan R.