Raven Media; Grant Master; BSM/ Grant Search Asst; BusinessFundin00 OF 00; Asst ;Business Fundin00 OF 00; fastsbaloan.com I puchased online a FREE Grant Master Software for 'Just $1.29 Shipping Plus $1.00 Processing Fee' and received an Email Thank You on March 30, 2008 with an Order # and Total: $2.29. As other folks have stated, there was NO MENTION of Additional Billing. There were Three Internet Sites listed on the email Customer Information, Date 3/30/08, Las Vegas Nevada
Ditto, Just as the Other Folks experienced... approximately a week after ordering Free - Grant Master Software, a Charge of $39.95 appeared on my credit card by BSM/Grant Search Asst. 866-370-7270 NV & a week after that charge A Charge of $7.95 appeared on my credit card by BusinessFundin00 Of 00 435-6880634 UT. On April 17th I phoned 866-370-7270, spoke to 'Melissa", told her I wanted those two charges And any other charged to be Reimbursed to My Credit Card Account. I Mentioned Several Times that I was Very Inclined To File FRAUD Charges. She gave me refund referral numbers, Three number groups, in fact. Two number groups for the aforementioned charges, plus one number group for another charge. Then 'Melissa' gave the 'scripted' -"three to five business days for refund of charges to your credit card account". I phoned the bank I have the credit card with and have made arrangements to file the Fraud Form & Cancelled The Card which I have had for many years.
Now, it is clear to see the Shell Companies. I'm curious, if the CEO is American and what association he has in Utah. Maryland Pkwy address in LasVegas is a telemarketing group, I believe. But then again, maybe not.
At least, I now have the knowledge that I was not the only person who stumbled....a double expresso for me before I cruise the Net from here on.
Noway
Waialua, Hawaii
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Fri, April 18, 2008
First of all let me offer my sincerest apologies for any misunderstandings that may have occurred when placing your order for the CD. The Grant Master educational CD is a grant based program that is designed to help customers Locate Grants, Find Grant Applications, Write Grant Proposals, and assist them with anything else that may be needed in the process of Obtaining Grant Funding. The CD offers the ability to search for grants by keyword(s), in up to 5 simultaneous categories. This program is supplemented by a member's site, this site offers access to live chat support for assistance with any part of the application and proposal process or questions pertaining to the CD or the member's site. You are also provided access to one of the largest grant data bases you can find anywhere. Here you can find both government and private foundation grants. There is also information from Dr. John Porter who is a licensed and certified grant writer. The information that is offered through our member's website is more extensive than what other companies sell in coaching programs that cost thousands of dollars. So we feel that we are offering our clients the best value in the industry. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated 4 times throughout the ordering process - on the sales page, the order page, the confirmation page and in the confirmation/thank you email, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services so they may see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We do not charge customers that call customer service and cancel during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends.
When you order our product you must select "Ship My FREE Kit!". On the same page as that button is the following disclosure:
Terms and Disclosures. By clicking "Submit", I am ordering the Grant Master CD and trial membership for $1.99 for Shipping and $1.00 for Handling/Insurance, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy / Terms and Conditions. Charges will appear on credit/debit statements as "GRANTSEARCHASST". For questions, call 866-396-5694 M-F, 9am-9pm, EST.
Please contact customer service at the number provided in the above disclosure. There you will find a helpful agent waiting to assist you with your concerns.
If you are another customer that is reading this and you feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.
Sincerely,
Ryan R.