Complaint Review: Raven Media

This is a copy of my letter:

I ordered Raven Media's "free" grant CD. I authorized a charge for shipping. The CD included a trial offer for online help. After the free trial there would be a monthly fee. I canceled my free trial during the trial. I spoke to a Customer Service representative that not only confirmed my cancellation of ALL and any 'programs' I may be signed up with, she gave me a confirmation number of that transaction over the phone and via email of #xxxxxxxx

However my account has been fraudulently debited twice so far days after my cancellation. $39.95 and $1.25, for a total of $41.20 so far. I have been reading online that these scammers are doing this to many people and according to many consumers, these charges happen for months on end. I hereby request an investigation into the matter, a refund from them to my account, and a guarantee that my account will no longer be illegally debited.

Please see this link, her experience is similar to mine. http://www.ripoffreport.com/reports/0/199/RipOff0199604.htm


Thank you,

My Name

cc: My bank
My local police station
Better Federal Trade Commission (FTC) Onguard Online
Internet Crime Complaint Center
National Fraud Information Center
Rip-off Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program
Consumer Sentinel
Econsumer.gov
my State Attorney General
Better Business Bureau - Las Vegas
Raven Media

Julia
Oswego, New York
U.S.A.