Raven Media Lied and cheated me out of my hard earned money! California
I was called the morning of January29th at 8:30 am by representative Ana Lopez, she stated that I would recieve a cd that would teach me how to write for a grant. She also told me that my bank account would be charged 1.99 for shipping and handling. When I tried to question her about the program, I was told that they could not answer any of my questions and was guickly hung up on.
Denise
greenville, South Carolina
U.S.A.
2 Updates & Rebuttals
Quinn
Tacoma,Washington,
U.S.A.
Missing info
#3Consumer Comment
Thu, January 31, 2008
There has to be more to the story... as the sales rep would have to take your banking info to withdraw the $1.99 out of your account.
You should have asked the neccessary questions before handing over any banking info.
Just my personal opinion.
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#3UPDATE Employee
Wed, January 30, 2008
First I would like to offer an apology for any misunderstandings that may have occurred when you were contacted by our sales representative. We would not have contacted you had you not visited our website, showing an interest in our product, the Grant Writer Pro program.
If you come back to read this, please contact me so that I may be able to understand what your concerns are. The conduct you describe in your post is by far not how we do business. I am having the sales team send me the recording of your sales call for review immediately.
Also, please remember that Ripoff Report is an open forum, where anyone can come to complain about any individual person or business they'd like, whether it is substantiated or not. We have been in business for over 7 years. If we were a "cheating" company, we would not take the time to address each and every concern that is brought up here offering resolution.
My contact information is: Cell phone 435-773-1795 or by email at ryanr@wskc.org. I look forward to hearing from you so that we can address your concerns as soon as possible.
If you are another customer needing to reach customer service for Grant Writer Pro that number is 866-370-7270. They are available Monday-Friday 9 am-9 pm Eastern Time. If you do not find the result you are seeking by contacting customer service, please contact me directly as well, I will be happy to address your concerns ASAP.
Sincerely,
Ryan R.