Raven Media Misrepresented Google money profit offer Las Vegas Nevada
Raven Media claims to represent Google on a Google Money Profit offer. In the add it states you pay the postage for a free CD on how the system works. At no time did I read of a 7 day trial period or I would not of signed up for the "Free CD". I just received a bill for $39.95 on my Visa card. I am disputing this charge and want to warn others of the misleading advertisement used for this promotion. I will also contact the BBB in Nevada
Gary
San Diego, California
U.S.A.
3 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#4UPDATE Employee
Fri, February 29, 2008
First of all let me offer my sincerest apologies to Gary for any misunderstandings that may have occurred when he made his decision to order his Google Money Profit educational CD. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. You can also see it is disclosed in the first paragraph of the Terms and Conditions of the offer. The trial period is free for 7 days and we do not charge any customer that calls customer service to cancel during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends.
When you order our product you must select "Ship My FREE Kit!". On the same web page as this button is the following statement:
Terms and Disclosures. By clicking "Submit", I am ordering the Google Money Profit CD and trial membership for one dollar and ninety-nine cents, after the 7 day trial I will be charged thirty-nine dollars and ninety-five cents a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Grant Master and Network Agenda for seven dollars and ninety-five cents a month and nine dollar and ninety-five cents a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy and Terms and Conditions. Charges will appear on credit/debit statements as "Growing Rich w/ Google". For questions, call 1-800-685-2713 M-F, 9am-9pm, EST.
I have located Gary's account and have verified that he contacted customer service and his account was resolved to his satisfaction.
If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.
Sincerely,
Ryan R.
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#4UPDATE Employee
Fri, February 29, 2008
First of all let me offer my sincerest apologies to Gary for any misunderstandings that may have occurred when he made his decision to order his Google Money Profit educational CD. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. You can also see it is disclosed in the first paragraph of the Terms and Conditions of the offer. The trial period is free for 7 days and we do not charge any customer that calls customer service to cancel during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends.
When you order our product you must select "Ship My FREE Kit!". On the same web page as this button is the following statement:
Terms and Disclosures. By clicking "Submit", I am ordering the Google Money Profit CD and trial membership for one dollar and ninety-nine cents, after the 7 day trial I will be charged thirty-nine dollars and ninety-five cents a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Grant Master and Network Agenda for seven dollars and ninety-five cents a month and nine dollar and ninety-five cents a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy and Terms and Conditions. Charges will appear on credit/debit statements as "Growing Rich w/ Google". For questions, call 1-800-685-2713 M-F, 9am-9pm, EST.
I have located Gary's account and have verified that he contacted customer service and his account was resolved to his satisfaction.
If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.
Sincerely,
Ryan R.
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#4UPDATE Employee
Fri, February 29, 2008
First of all let me offer my sincerest apologies to Gary for any misunderstandings that may have occurred when he made his decision to order his Google Money Profit educational CD. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the confirmation email. You can also see it is disclosed in the first paragraph of the Terms and Conditions of the offer. The trial period is free for 7 days and we do not charge any customer that calls customer service to cancel during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends.
When you order our product you must select "Ship My FREE Kit!". On the same web page as this button is the following statement:
Terms and Disclosures. By clicking "Submit", I am ordering the Google Money Profit CD and trial membership for one dollar and ninety-nine cents, after the 7 day trial I will be charged thirty-nine dollars and ninety-five cents a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Grant Master and Network Agenda for seven dollars and ninety-five cents a month and nine dollar and ninety-five cents a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy and Terms and Conditions. Charges will appear on credit/debit statements as "Growing Rich w/ Google". For questions, call 1-800-685-2713 M-F, 9am-9pm, EST.
I have located Gary's account and have verified that he contacted customer service and his account was resolved to his satisfaction.
If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.
Sincerely,
Ryan R.