Raven Media Using one company to rip you off on the internet for their profits Las Vegas Nevada
I bought a product on line from a TEA company.
They attached an "on line service" to the purchase with 30 days to change my mind. I never saw the different company notice and when I cancelled my
TEA purchase and was refunded all my money, Raven Media kept charging me $19.95 for their "on line service" without contacting me. When I noticed my charges of $19.95 on my credit card I called them and told them I had never used their service ( that they had charged me for 4 months before I caught it) they offered to give me credit for 1 month. After asking for a supervisor (Kim Little) offered me a refund of 2 months. I asked who her supervisor was and she said "I have no supervisor only a manger, and you can't talk to them." I said fine. Who is the owner of your company?
She said " I can't give that information out." I said I understand why!!!!
Then went to Ripoff Report and filed this report!!! They ripped me off for $40.
I hope this report will help someone else.
Steve
Elizabethton, Tennessee
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Tue, June 24, 2008
My name is Ryan; Raven Media handles some aspects of customer service for Living Lean. If you are at this site then it is probably because we failed you somewhere in the customer service process and I would like the opportunity to make it right.
Unfortunately I was unable to locate an account for Steve. Steve, Living Lean is a bonus program that would have accompanied an order that you may have placed for Tea. You had a free trial period, if you did not wish to continue the program you simply needed to contact Living Lean's customer service department and express a desire to cancel prior to the end of the trial period or anytime thereafter.
My apologies that you had such difficulty with the customer service department. Below is my contact information, please contact me and I will do what I can to assist you with the resolution you are seeking.
If you are another customer needing to reach customer service for Living Lean it is 1 (866) 396 - 5711, they are available Monday - Friday 9 am - 9 pm Eastern Time.
If you call this number you should get a friendly helpful agent that will be happy to help you with your account. If for any reason our agents did not help you or you don't feel that we have done our job please feel free to call or email me personally and I assure you that I will handle your problem immediately.
My cell number is 435-773-1795. My email address is ryanr@wskc.org.
Sincerely,
Ryan R.