Complaint Review: Rayco tops and upholstery

Rayco Tops and Upholstery

Frank Zelaya

cc; Miami Dade Clerk of courts

cc; Admin office of the courtsRefusal to honor contract.

On March 3 2014 Anita Potts contracted Rayco Tops and upholstery regarding installing 2 new cylinders and new convertible top and strip for back glass window. In agreement and a deposit of $300.00 cash and Service completed on same day March 3 2014 paid in cash $825.00 for a combine total of $1125.00 Contract states

6 year warranty however after speaking with Frank Zelaya general mgr only after 8 monthsof completion Warranty was denied to be honored. Mr Zelaya amended contract to his best interest after being contacted Verbally regarding defective issue On November 3rd 2014 3 2014. The Defective issue is back window strip has detached from window due to no intentions or cause from Anita Potts . Mr Zelaya stated that to reattach what he attached would be $450.00 However Contract in hand states 6 years warranty on contract invoice # 1081 Dated March 3 2014, with no mentioning of any exclusions. This in my second attempt to have this issue resolved in accordance to Small Claims actions may be brought only in the county where the defendant resides, where the cause of action occurred or where the property involved is located. Before you consider filing a Small Claims Action, you should first try to communicate to the other party exactly what is in dispute. It is a good idea to send a letter which clearly states your complaint. You may be able to resolve the problem without going to court. A lawsuit should be your last resort in solving a civil dispute. In Hand I have my original contract- pictures of defect as well as warranty on my contract and general warranty from company in which he purchased materials(I also inquired re purchasing a boot in which he quoted $500.00 and peeped over his shoulder to see where he was acquiring his information)and it states If, within eighteen (18) months from the date of purchase to the original owner, a top or back strip found to be defective under the term of this warranty and replacement on the vehicle is required, Topsonline.com will pay a labor allowance to offset a portion of the labor. The amount of labor allowance will be determined by multiplying manufacturer?s installation hours by the manufacturer labor rate in effect at the time of the replacement installation.

We may insist the item be returned to us for examination. Any abuse, misuse or damage caused by incorrect installation or improper cleaning is responsibility of the purchaser However most detachments come cause of stretching and covered under warranty. All claims are calculated from date of purchase. Proof of purchase must be presented when claim is made. I am following protocol In a last attempt before pursuing a civil suit in which I will also ask the court for court and related expenses contacting the Miami Dade Chamber of Commerce and the Miami Dade better Business Bureau