Razor Servers RazorServers Read this before you order Philadelphia Pennsylvania
We started business with RazorServers a few months ago after speaking with I believe the company owner for quite awhile. We were interested in some servers and also the ability to resale servers. Matt, the representative we spoke with seemed very professional and helpful and always answered our questions promptly. We took on one lower-priced server just to get a feel for the network. After getting the business we were told to make our requests through their support system so that their 'employees' can handle things.
Let me tell you how that works. First, forget about the quick responses to your questions, it's not going to be quick anymore. We asked for an additional hard drive on our server and it was provided. The server had the hard drive installed but it wasn't showing in the system. We asked the support department to provide us with KVM/IP access since RazorServers claims to offer it to you, but they claimed that KVM wouldn't be available and that we had to partition the drive ourselves. It was determined that the drive wasn't active on the system and reported to RazorServers. The support team confirmed that the drive was not active and wanted to take the server down to investigate. During this course our server was taken down twice without notice and was later ruled to have a defective card. It took about a week and a half to finally have this issue resolved with them.
The service was always good, can't beat the connectivity but the customer service just isn't there, especially if your a reseller.
We still have service with them so a mod can confirm, RazorServers is making us wait until Monday to render a decision on what they are going to do with us. RazorServers knew from the very get-go that we were a tough client and chose to take our money anyhow. You can ask any company that we have filed charge backs against, we always win them.
Our entire problem with RazorServers isn't entirely based around a bad hard drive and slow noc responses, it's a mixture of both and how they handle issues. As a reseller your stuck in the middle of things if they aren't being handled promptly and counting on a company like RazorServers.com to have your back is going to put you in the poorhouse with alot of unhappy customers. Reverse DNS entries alone are a problem since they claim to offer DNS access, but strangely when requested we were told first the system wasn't in place for it, then we needed more ip's to have access so instead we had to wait several hours if not days just to have ptr entries done. Again, as a reseller is this acceptable for you? What do you tell your client that's asking you for an ptr, oh we have to wait on someone? If your looking at this company for anything, you might just wannna keep on looking, you'll be impressed with the sales conversations, then disappointed
Daniel
Greensburg, Pennsylvania
U.S.A.
7 Updates & Rebuttals
Daniel
Las Vegas,Nevada,
U.S.A.
RazorServers & Us have come to a mutual agreement
#8Author of original report
Tue, November 18, 2008
The CEO of RazorServers has been in constant communication with our operator throughout this entire ordeal. RazorServers & Our company have concluded to reach a mutual agreement in this matter and are back in business with RazorServers.
Matt, Razor Servers
Philadelphia,Pennsylvania,
U.S.A.
Customer received exactly what they paid for
#8REBUTTAL Owner of company
Mon, November 17, 2008
This customer signed up for a monthly subscription to use one of our dedicated servers for their webhosting business. They paid via paypal for the prorated portion of the month as all customers that order mid month would do. This creates a billing date of the first of the month for every customer and therefore allows for easier accounting on both ours and the consumers end.
After ordering the server the customer asked about the SWIP information. SWIP is how we show rental ownership of the IPs. It's a standard procedure within the industry to tell who is using what IP space. The customer was told that we submit SWIP in bulk to ARIN as we get a few, we do a few. This eliminates tedious work. The customer then proceeded to issue disputes through paypal without even talking to us first. There was no communication from the customer before they issued the disputes and filed this report here. SWIP will no affect on the usability of the service at all
The customer is unwilling to abide by the terms of the contract he agreed to when he signed up. This is not the first time this customer has done this to a webhosting company. We've been dealing with someone named James Woods, I have no idea who Daniel is that posted this report.
Matt, Razor Servers
Philadelphia,Pennsylvania,
U.S.A.
Customer received exactly what they paid for
#8REBUTTAL Owner of company
Mon, November 17, 2008
This customer signed up for a monthly subscription to use one of our dedicated servers for their webhosting business. They paid via paypal for the prorated portion of the month as all customers that order mid month would do. This creates a billing date of the first of the month for every customer and therefore allows for easier accounting on both ours and the consumers end.
After ordering the server the customer asked about the SWIP information. SWIP is how we show rental ownership of the IPs. It's a standard procedure within the industry to tell who is using what IP space. The customer was told that we submit SWIP in bulk to ARIN as we get a few, we do a few. This eliminates tedious work. The customer then proceeded to issue disputes through paypal without even talking to us first. There was no communication from the customer before they issued the disputes and filed this report here. SWIP will no affect on the usability of the service at all
The customer is unwilling to abide by the terms of the contract he agreed to when he signed up. This is not the first time this customer has done this to a webhosting company. We've been dealing with someone named James Woods, I have no idea who Daniel is that posted this report.
Matt, Razor Servers
Philadelphia,Pennsylvania,
U.S.A.
Customer received exactly what they paid for
#8REBUTTAL Owner of company
Mon, November 17, 2008
This customer signed up for a monthly subscription to use one of our dedicated servers for their webhosting business. They paid via paypal for the prorated portion of the month as all customers that order mid month would do. This creates a billing date of the first of the month for every customer and therefore allows for easier accounting on both ours and the consumers end.
After ordering the server the customer asked about the SWIP information. SWIP is how we show rental ownership of the IPs. It's a standard procedure within the industry to tell who is using what IP space. The customer was told that we submit SWIP in bulk to ARIN as we get a few, we do a few. This eliminates tedious work. The customer then proceeded to issue disputes through paypal without even talking to us first. There was no communication from the customer before they issued the disputes and filed this report here. SWIP will no affect on the usability of the service at all
The customer is unwilling to abide by the terms of the contract he agreed to when he signed up. This is not the first time this customer has done this to a webhosting company. We've been dealing with someone named James Woods, I have no idea who Daniel is that posted this report.
Matt, Razor Servers
Philadelphia,Pennsylvania,
U.S.A.
Customer received exactly what they paid for
#8REBUTTAL Owner of company
Mon, November 17, 2008
This customer signed up for a monthly subscription to use one of our dedicated servers for their webhosting business. They paid via paypal for the prorated portion of the month as all customers that order mid month would do. This creates a billing date of the first of the month for every customer and therefore allows for easier accounting on both ours and the consumers end.
After ordering the server the customer asked about the SWIP information. SWIP is how we show rental ownership of the IPs. It's a standard procedure within the industry to tell who is using what IP space. The customer was told that we submit SWIP in bulk to ARIN as we get a few, we do a few. This eliminates tedious work. The customer then proceeded to issue disputes through paypal without even talking to us first. There was no communication from the customer before they issued the disputes and filed this report here. SWIP will no affect on the usability of the service at all
The customer is unwilling to abide by the terms of the contract he agreed to when he signed up. This is not the first time this customer has done this to a webhosting company. We've been dealing with someone named James Woods, I have no idea who Daniel is that posted this report.
Daniel
Las Vegas,Nevada,
U.S.A.
Government accepted complaint So did the BBB.
#8Author of original report
Mon, November 17, 2008
The Federal Trade Comission has accepted a complaint against RazorServers.com. #20904332 will be the FTC complaint reference. A duplicate complaint has been filed with the BBB of RazorServers jurisdiction.
Daniel
Las Vegas,Nevada,
U.S.A.
RazorServers reposessed services
#8Author of original report
Mon, November 17, 2008
Now RazorServers.com has taken down our servers that we paid for.