Complaint Review: RAZOREYE MEDIA GROUP

Despite the heated nature of this thread, it is very important to note that ALL cancellation requests for the 3 day trial period are honored as advertised. Furthermore, in the event that backlogs or other delays result in a cancellation request failing to be processed prior to the automatic rebilling date, ALL are honored providing that proof is provided that the request was made within the three day trial period as clearly explained on the website.

Billing models of this nature are very common in both web sales and in real world sales (i.e. many magazine subscription models).

As a consumer, it is very important to be fully aware of the terms you are agreeing to when you make and authorize a purchase. It is also critical that a consumer understands that delayed response times or processing times can be due to a number of reasons such as periods of higher than normal web traffic, email collateral damage due to SPAM filters/ISP filters, etc.

Razoreye Media Group is a well-established and respected web business that has been around since 1997. We have serviced literally millions of customers during that time, and it is only a miniscule percentage of those valued patrons who have negative experiences.

I sent 51 emails in 12 days to support@razoreye.com and I kept getting the same canned response. I tried calling and getting the same answering service where they claim all of their operators are busy and then I faxed a cover letter "asking is this how Razoreye Media does business" and every email and response from support@razoreye.com to Casey Olynyk, Managing Director of Razoreye Media at (403)932-1936 because when I tried calling (403)932-1935 him his mail box was full. That was my last action and the very next day I received an email.

I'm not saying that faxing him worked, it could have been all of the emails that I sent back to back daily, but I finally got my money back. They didn't refund it directly to my account though which really upset me so I started emailing accounting @razoreye.com and I finally got someone human to send me an email back explaining the process and my money was back in my account on 8/15/07.



I really hate having to jump through hoops to get back what's mine.



I want to thank you Karenm for your response to the REBUTTAL' OF THE EMPLOYEE OF RAZOREYE MEDIA. He obviously did not read all of the complaint just as I may not have read what he states is so obvious on each page of the web site. It still doesnt excuse the fact that the company takes measures to make sure that the consumer either doesnt speak to anyone or gets tired of trying to get their refund or any help for that matter. Even after I got the email confirming that Id get my refund, they were still sending emails telling me that someone would get back to me as early as next week.



lol !!!! I even sent an email of the reports on this site.



I have been totally turned off of internet purchasing. guess i didnt read thoroughly i normally try to stay away from anything that requires me to call or email if i want to cancel service of anykind but even if it does require these tactics, once the purchase is made and you receive the confirmation email it would tell you so in the confirmation. thats been my experience, anyway.

I sent 51 emails in 12 days to support@razoreye.com and I kept getting the same canned response. I tried calling and getting the same answering service where they claim all of their operators are busy and then I faxed a cover letter "asking is this how Razoreye Media does business" and every email and response from support@razoreye.com to Casey Olynyk, Managing Director of Razoreye Media at (403)932-1936 because when I tried calling (403)932-1935 him his mail box was full. That was my last action and the very next day I received an email.

I'm not saying that faxing him worked, it could have been all of the emails that I sent back to back daily, but I finally got my money back. They didn't refund it directly to my account though which really upset me so I started emailing accounting @razoreye.com and I finally got someone human to send me an email back explaining the process and my money was back in my account on 8/15/07.



I really hate having to jump through hoops to get back what's mine.



I want to thank you Karenm for your response to the REBUTTAL' OF THE EMPLOYEE OF RAZOREYE MEDIA. He obviously did not read all of the complaint just as I may not have read what he states is so obvious on each page of the web site. It still doesnt excuse the fact that the company takes measures to make sure that the consumer either doesnt speak to anyone or gets tired of trying to get their refund or any help for that matter. Even after I got the email confirming that Id get my refund, they were still sending emails telling me that someone would get back to me as early as next week.



lol !!!! I even sent an email of the reports on this site.



I have been totally turned off of internet purchasing. guess i didnt read thoroughly i normally try to stay away from anything that requires me to call or email if i want to cancel service of anykind but even if it does require these tactics, once the purchase is made and you receive the confirmation email it would tell you so in the confirmation. thats been my experience, anyway.

I sent 51 emails in 12 days to support@razoreye.com and I kept getting the same canned response. I tried calling and getting the same answering service where they claim all of their operators are busy and then I faxed a cover letter "asking is this how Razoreye Media does business" and every email and response from support@razoreye.com to Casey Olynyk, Managing Director of Razoreye Media at (403)932-1936 because when I tried calling (403)932-1935 him his mail box was full. That was my last action and the very next day I received an email.

I'm not saying that faxing him worked, it could have been all of the emails that I sent back to back daily, but I finally got my money back. They didn't refund it directly to my account though which really upset me so I started emailing accounting @razoreye.com and I finally got someone human to send me an email back explaining the process and my money was back in my account on 8/15/07.



I really hate having to jump through hoops to get back what's mine.



I want to thank you Karenm for your response to the REBUTTAL' OF THE EMPLOYEE OF RAZOREYE MEDIA. He obviously did not read all of the complaint just as I may not have read what he states is so obvious on each page of the web site. It still doesnt excuse the fact that the company takes measures to make sure that the consumer either doesnt speak to anyone or gets tired of trying to get their refund or any help for that matter. Even after I got the email confirming that Id get my refund, they were still sending emails telling me that someone would get back to me as early as next week.



lol !!!! I even sent an email of the reports on this site.



I have been totally turned off of internet purchasing. guess i didnt read thoroughly i normally try to stay away from anything that requires me to call or email if i want to cancel service of anykind but even if it does require these tactics, once the purchase is made and you receive the confirmation email it would tell you so in the confirmation. thats been my experience, anyway.

I sent 51 emails in 12 days to support@razoreye.com and I kept getting the same canned response. I tried calling and getting the same answering service where they claim all of their operators are busy and then I faxed a cover letter "asking is this how Razoreye Media does business" and every email and response from support@razoreye.com to Casey Olynyk, Managing Director of Razoreye Media at (403)932-1936 because when I tried calling (403)932-1935 him his mail box was full. That was my last action and the very next day I received an email.

I'm not saying that faxing him worked, it could have been all of the emails that I sent back to back daily, but I finally got my money back. They didn't refund it directly to my account though which really upset me so I started emailing accounting @razoreye.com and I finally got someone human to send me an email back explaining the process and my money was back in my account on 8/15/07.



I really hate having to jump through hoops to get back what's mine.



I want to thank you Karenm for your response to the REBUTTAL' OF THE EMPLOYEE OF RAZOREYE MEDIA. He obviously did not read all of the complaint just as I may not have read what he states is so obvious on each page of the web site. It still doesnt excuse the fact that the company takes measures to make sure that the consumer either doesnt speak to anyone or gets tired of trying to get their refund or any help for that matter. Even after I got the email confirming that Id get my refund, they were still sending emails telling me that someone would get back to me as early as next week.



lol !!!! I even sent an email of the reports on this site.



I have been totally turned off of internet purchasing. guess i didnt read thoroughly i normally try to stay away from anything that requires me to call or email if i want to cancel service of anykind but even if it does require these tactics, once the purchase is made and you receive the confirmation email it would tell you so in the confirmation. thats been my experience, anyway.

On my credit card charge which I have started a dispute against, it lists this number for Razoreye Media Group: 403-932-1935 Regarding the rebuttal from "Craig", it is obvious that "Craig" cannot read, as he doesn't address the two other ripoff reports on this company from people (myself included) who DID TRY to cancel membership within the 3 day period. My charge is still being disputed with no resolution to date.

First of all, you don't read very well. There was ONE person who said he didn't know about the fact that the website says to cancel WITHIN the 3 day trial period. MY REPORT, and two others here, specifically state that we tried to cancel WITHIN the 3 day period, tried to CALL with no success, tried to EMAIL with no response other than canned ones. Your "rebuttal" does nothing to address those claims, and your company IS A SCAM. Then you have the audacity to tell people to write emails to the same address that we've all been complaining about that brings no response!

There are two very important facts that have been ignored here.

1. It clearly states on the website and on the order page that a 3 day trial purchase is made with the understanding that it requires cancellation within that time to avoid the monthly recurring charge. It is regrettable that this was not read despite the fact that the explanation appears in several different locations on the site, support site, and in the confirmation emails that are generated from the system.

2. All support and billing inquiries are addressed in order of submission. Any delays in response are regrettable, but should in no way be interpreted as a deliberate attempt to avoid dealing with your concern.

You are invited to identify your specific concerns with an email addressed to: support@razoreye.com, attention Director of Operations.