RBS Credit Card Services charges finance charges after account paid in full, refuses to delete ripoff Bridgeport Connecticut
After being an excellent customer for many years, always paying on time and more than the minimum, RBS rewards me when I pay my balance in full by sending me a bill for an additional $6.01 in finance charges posted several days after I paid the over $5K account in full. When I called them to get them to waive this ridiculous charge, a very rude Customer service flunky transferred me to an even more rude and incompetent supervisor named LaToya.
When I explained to her basic customer sevice practices and how I would take several thousand dollars of business elsewhere if they refused to erase this illegal and ridiculous charge, she said she that was nice, she really didn't care.
Great customer service, huh? I think I will pay them $6 and see if they are stupid enough to spend 39 or so cents on postage to bill me for that last 1 cent.
Brian
summerville, Georgia
U.S.A.
5 Updates & Rebuttals
Ken
Randolph,Massachusetts,
U.S.A.
They will have the last laugh...
#6Consumer Comment
Thu, March 30, 2006
I appreciate your frustration. Although the finance charge is legitimate, I am very surprised that they wouldn't waive it when you asked.
If you short your payment by a penny, they are likely to send you a bill next month for 1 cent, plus a $29 dollar late fee, and at the same time report you as 30 days late to the credit bureaus. The frustrating part is that they don't have to say you were only late a penny, just that you were late.
It sounds like you wouldn't have credit problems anywhere, so go someplace more user-friendly. They are rare, but they do exist.
John
Marlborough,Connecticut,
U.S.A.
Been there, done that
#6Consumer Comment
Thu, March 30, 2006
I have paid off several accounts "in full" and had the same thing happen. Here is how it works:
You receive your monthly statement and decide to pay it in full. During the time it takes for the bill to get to you and for the payment to get to the company, you are still incurring a finance charge.
They then send you one more statement with the finance charges that occured during this time frame. That should be why you received a bill for $6.01
Hope this helps. Pay them the $6.01. If you pay them only $6.00 they may have a minimum finance charge of .50 or $1.00 to cover the cost of the postage.
John
Marlborough,Connecticut,
U.S.A.
Been there, done that
#6Consumer Comment
Thu, March 30, 2006
I have paid off several accounts "in full" and had the same thing happen. Here is how it works:
You receive your monthly statement and decide to pay it in full. During the time it takes for the bill to get to you and for the payment to get to the company, you are still incurring a finance charge.
They then send you one more statement with the finance charges that occured during this time frame. That should be why you received a bill for $6.01
Hope this helps. Pay them the $6.01. If you pay them only $6.00 they may have a minimum finance charge of .50 or $1.00 to cover the cost of the postage.
John
Marlborough,Connecticut,
U.S.A.
Been there, done that
#6Consumer Comment
Thu, March 30, 2006
I have paid off several accounts "in full" and had the same thing happen. Here is how it works:
You receive your monthly statement and decide to pay it in full. During the time it takes for the bill to get to you and for the payment to get to the company, you are still incurring a finance charge.
They then send you one more statement with the finance charges that occured during this time frame. That should be why you received a bill for $6.01
Hope this helps. Pay them the $6.01. If you pay them only $6.00 they may have a minimum finance charge of .50 or $1.00 to cover the cost of the postage.
John
Marlborough,Connecticut,
U.S.A.
Been there, done that
#6Consumer Comment
Thu, March 30, 2006
I have paid off several accounts "in full" and had the same thing happen. Here is how it works:
You receive your monthly statement and decide to pay it in full. During the time it takes for the bill to get to you and for the payment to get to the company, you are still incurring a finance charge.
They then send you one more statement with the finance charges that occured during this time frame. That should be why you received a bill for $6.01
Hope this helps. Pay them the $6.01. If you pay them only $6.00 they may have a minimum finance charge of .50 or $1.00 to cover the cost of the postage.