Complaint Review: RBS WORLD PAY

after doing business with them since 2009 I wanted to terminate and they gave the date that I could do that with no termination fee. I requested the termination in Feb 2014 as instructed and then received more debits to my bank account for fees.  After multiple calls I was told my account had not been deactivated.  This progesses through many phone calls and finally on 5/5/2014 an employee named Sherry told me that I had two terminals and one account.  After a  lengthy explanation that is meant to confuse you she informed me that I only had one account that needed to be deactivated by 5/21/2014 and on 5/5 she purported to do that for me.  When I received another 81.19 debit to my bank account on 6/5 I called to inquire and was told there was no call record with "sherry" and I had not been deactivated.  Mike then told me on 6/12 that he would get back to me on 6/16 and have the answers.  During this time he deactivated the account--hit my bank for $495 early termination fee and after he secured his money he called and said he could deactivate my account--which he had already during those preceding days to take money from my bank acccount.