RC Willey Failed to deliver product Las Vegas Nevada
HORRIBLE EXPERIENCE! On 3.12.18, I ordered an extra counter high chair to go with the dining set I purchased from RC Willey for $899.00. I was advised it would be delivered 3.22.18. I called and was advised it should be delivered by 4.4.18. When I spoke to the customer service representative (and I use that term loosely), I advised her that RC Willey's website states, 'Awaiting Pickup'. The NON-customer service representative had a very bad tone and advised she does not know why, but it is still on back order. I called again on 4.5.18 and was advised it is STILL on back order and the estimated delivery time is now 4.9.18. This is RIDICULOUS! I will NEVER purchase anything from RC Willey again and I will tell everyone I know NOT TO PURCHASE from them. Amazingly, I ordered an entertainment center from Wayfair on 3.18.18 and received it on 3.22.18. I placed a large order from Bed Bath & Beyond on 3.23.18 and received it on 3.30.18. Why is it that a big company such as RC Willey cannot provide their customers an accurate delivery time frame. It has been almost a month and I still have not received A CHAIR! DO NOT GO THERE. THEY ARE OVER PRICED WITH HORRIBLE SERVICE!
2 Updates & Rebuttals
April
Las Vegas,United States
Still Horrible Service
#3Author of original report
Mon, April 09, 2018
April 9, 2018, I received a call from my sales representative advising that my package has arrived and that I would need to contact the Summerlin store. She stated that it is noted that I requested that my chair assembled. I confirmed my request and stated that I made that request when I ordered the chair. I called the Summerlin store and was advised that because it has to be assembled, it would take an additional 2 days. REALLY!!!!! I was advised previously 3 different dates that my order would be ready. The last date was today, 4.9.18. I guess it won't be ready until 4.11.18, but with their track record, it may not be ready until next year. Why would it take 2 days to assemble a chair????? I recommend you scratch RC Willey off of your list to shop for furnishings if you want your items in a timely manner and to receive great customer service.
Adam
Salt Lake City,United States
Follow Up on Complaint
#3REBUTTAL Owner of company
Fri, April 06, 2018
April,
I'm sorry about the issue with your order. I would be happy to follow up on your complaint but would need more information to do so. Can you provide the name and phone number on the order, or even the order number or account number itself? Anything you can provide will help. Please send me an email to my email address listed below.
Adam Young
Social Media/Online Reputation Manager
RC Willey Corporate Offices
reviews@rcwilley.com