Readers Digest Processing Center I keep ketting books that were never ordered. I send them back and keep getting billed. No phone number to contact them Prescott, Arizona
I keep getting books from Readers Digest that I never ordered. When I got the bill for the first one, I paid for it thinking I might have accidentally ordered it. Then came the second one. I returned it as I knew it was nothing I ordered as I would NEVER order a puzzle book for $20.00. I do not have that much time or money to do puzzles. Then came the third one with a bill for an additional $27.22 for the one I returned plus payment for this book totaling $54.44. There is no phone number on the bill that I can call to "cancel" this. I keep having to pay postage to return these books and keep receiving a bill for books I do not have and have sent back.
If anyone has any info to help me resolve this, I would greatly appreciate it. I do not need any more bills especially for something I didn't order and I don't even have.
2 Updates & Rebuttals
Ken
Greeley,Colorado,
USA
Here's some info from the BBB site...hope it helps
#3Consumer Comment
Sun, November 20, 2011
Fax: (414) 423-3955
JAF Station, Box 2182,
New York, NY 10116
Marsha_Riding@rd.comhttp://www.rd.com
They also show an additional # 800-934-0977.
Good luck.
Dick
grants pass,Oregon,
U.S.A.
Easy fix
#3Consumer Comment
Fri, November 18, 2011
If you are POSITIVE you never ordered any books, just ignore any future books or bills you get. While I can't be 100% sure, 10 years ago if you received ANY item you didn't order, you were under NO obligation to return or pay for it. I had a similar problem years ago. Out of courtesy I sent the first book back with a note stating that I didn't order it, didn't want it,and would not pay for it. I requested that they send me a copy of my supposed order. I also stated that if I received any books in the future I would NOT return them and wouldn't pay for them. I received 2 more books afterwards and didn't pay for them or send them back. Never heard from them again. I think that law is still in effect but you may want to check with an attorney friend.