Complaint Review: Readers Services

I had agreed to a magazine subscription over 5 years ago. I had paid the dues in two years, or so I was informed, and was receiving 4 to 5 magazines as promised for a very short time. Then I noticed it went down to only two magazines, and only one of which I had initially requested. The other had nothing to do with my interests and was never requested. I had received a notice stating the membership for a magazine I had never requested was coming to an end and offered a chance to renew, I tore it up and threw it away.

A few days later, on February 28th I received a call from a representative stating they simply needed to update my information. He asked me a series of irrelavant questions then transfered me to his manager, who was a very serious salesman, the kind that avoids questioning from the consumer at all costs.

During the interaction, I asked to cancel as they had no magazines of my interest any more, he proceeded to tell me that I cannot cancel, I am locked into some contract, of which I believed I had already finished paying for and was coming to an end. He then tried to trick me into giving him my account information, when I simply asked for their phone number,I was told I would receive it later. I then asked the company name and was able to get this from him. Then again later I asked for the number. He had no choice to give me A number, I say A number because I soon found out it was fake. I proceeded to hang up on the guy before he had a chance to update any of my account information, although he had already had my bank account number. The whole interaction left me feeling uneasy and taken advantage of.

Angela
palo alto, California
U.S.A.