Complaint Review: ReadyDebit

  This company had my income tax refund, which was placed on a prepaid card via my tax preparation person. The card was mailed and I thought the card was junk mail and I destroyed the card. I contacted the company after contacting the Internal Revenue Service (I.R.S.) and having them place a trace on my return. The I.R.S mailed the results which had the account number and name of the company (Ready Financial Group.) I contacted the company on 2/15/2014 and one of the customer service reps hung up on me. I later spoke with her supervisor and was told the matter will be investigated and I will be contacted; which has not occurred thus far even though I spoke with the "supervisor" again. I sent what was later explained to me information needed to verify my identity, was not visible so I resent it. I contacted the company again and was told I didn't send the proper documents; Out of frustration , I have been attempting to procure my refund from this company and have been hitting a roadblock. I was also told the information from the I.R.S. was not sufficient and they have refused close the account and have continued charging me monthly fees. This company is a total scam