Real Property Management - West Valley RPM West Valley Unscrupulous practices, coercion of added fees, and/or threats when simply attempting the terms of a contract RPM entered into, and accepted payment for are honored Avondale Arizona
We had a Management Agreement with Real Property Management - West Valley (a.k.a. RPM West Valley). The contract was for 6/30/14. We received an automated email on Saturday, 05/31/14 at 4:49 AM indicating "If we do not hear back from you within 24 hours your contract will automatically renew for 12 months." Really?!?! What an unacceptable practice and manner of doing business. We notified RPM within the 24 hours we did not wish to renew. On 6/23/2014 we received a letter from the HOA where the home resides that they observed the home exterior, view fence, and gate required painting. RPM had just conducted a quarterly inspection of the home themselves on 5/6/14 and identified no such discrepancies.
We immediately requested RPM assist to have the required maintenance conducted. Although there was still a week left in the contract that RPM had accepted payment for, they refused stating "it was too close to the end of the contract." There is no such language supporting this position. The contract provides provisions in para 3. of the Manager's Obligations to "3. Maintenance: To supervise and discharge all labor required for the operation and maintenance of the property." Also, para 5. indicates in part "Repairs: To take charge of repairs, and inspections and to purchase suppliers thereof." Although these sections were brought to their attention, they still would not comply with the provisions of the contract.
RPM's Elena indicated "they were through talking about this." If we pressed the issue and insisted RPM honor the term of the contract Elana indicated she would delay our final payments. RPM stop taking our calls. After entering information in the portal, Elena indicated she would have RPM obtain estimates, but charge us a $100.00 fee to do so. There is no provision in the contract supporting this practice. It is our desire that other individuals know of RPM practices and do not face similar unscrupulous practices, coercion of added fees, and/or threats when simply attempting the terms of a contract RPM entered into, and accepted payment for are honored. Rude as can be!!!