Complaint Review: Real Property Management-West Valley

There is no option for zero stars but if there was, that is what they would get. I rented a property from this company for 1 year. ALL of the staff were rude and unprofessional. I was told several things before the lease was signed then after that, everything changed. The property was "as is". The paint was horrible and it was dirty when I moved in. I spent days wiping down blinds and walls. Every 3 months or less, there would be an "inspection." It was a constant reminder that the property was not your home. Because of this feeling, I knew that I would not renew my lease and we didn't even fully unpack our things. When I moved out, I was told not to patch small holes and return the property as it was before I moved in. I hired a professional cleaning company and even patched holes.

However, when I got my deposition, I was charged for cleaning, paint, a pool replacement key (the key never worked and it was the one they gave me upon move in), and for a satellite removal fee. I NEVER had satellite service, in fact the satellite was on the home when I moved in. When I called and told them and presented them with the photos I had of the home before I moved in AND a letter for direct tv confirming I never had service, they ignored all of my phone calls, voice mails, and emails. I went to the office to let them know that they had wrongly charged me. The next day, I was called by someone who stated, "As a 1 time courtesy, the owner would give me my money back for the satellite but it was my fault that I did not notate this on the move inspection."

However, the move in inspection consisted of one of their employees coming and writing down the color of the carpet and walls. He never inspected the outside of the home.  I guess they call that courtesy but clearly they knew I wasn't going away and I would have took it to court if I had to Now a week later I get the corrected disposition and they took another $4.15 for paint. Keep in mind the paint was horrible when I moved in. This company made me sick to my stomach. I hated giving them my money every month because they were shady from day one. DONT RENT FROM THEM OR LET THEM MANAGE YOUR RENTAL PROPERTIES. If you do, take pictures of EVERYTHING upon move in. I would bet they've been sued a few times due to their shady scamming ways.