realelectronics.com angry hostile rude poor customer service *REBUTTAL company owner responds
I tried to place an order with this company, and they delayed my order due to my mailing address being different from my credit card address.
I filled out the form as best I could with the limitations of their website.
When I asked them to expedite the shipping, I got a totally rude obnoxious email from the owner, telling me to go ahead and take my business elsewhere. He was nice at first - obviously has a double personality. He is an angry, hostile person, and I recommend against doing business with them. There are just too many other places offering the same product with good customer service.
1 Updates & Rebuttals
Unfortunately, we weren't able to please this person.
#20
Fri, October 19, 2001
This email is a rebuttal to RipOff #5316.
It was sent by Dan at Dan@RealElectronics.com.
realelectronics.com angry hostile rude poor customer service (#5316)
They filed the following rebuttal to the above Rip-Off Report:
Their email: Dan@RealElectronics.com
Their name: Dan
Their phone number: 602-478-2709
Their relationship to the company: Owner
Rebuttal:
We always respond to our customer's needs quickly and we make sure they are happy. Unfortunately, we weren't able to please this person.
We take credit card authorization very seriously and this person wouldn't follow our security procedures. (we usually suspect fraud when this happens). This customer failed to abide by our simple policies, and then, hiding behind e-mail, this person felt it was ok to abuse our staff...as the owner, I won't tolerate it.
We take pride in our huge selection, fair prices, and friendly customer service.
We welcome anyone to do business with us.
We have thousands of happy and repeat customers.
At your service...
Dan@RealElectronics.com